Gavin over at Servant of Chaos has kindly tagged me for my view on best practises in Social Media.

I'd really like to talk about some of the ways I think brands could be behaving and talking to customers in social media because there's a valuable contribution for business entitites to sometimes (not always) get involved with the emerging media topography, but it's mainly theoretical stuff at the moment as I've not persuaded any clients to put some money and action into where I think they should, or even recommend how to conduct themselves in this enviroment but that will come in due course and I think some new legal entities might need to be established for that because the existing corporate structure doesn't allow for making mistakes and yet humans do that all the time, so unless we want brands to sound artificial we're going to need some human contribution at some point.... As I say, more on that later.

In the mean time I really think it's important to share one golden rule that I learnt the hard way with mIRC (early Twitter I like to say)  back in the mid 90's and through to a couple of years ago. It's crucial in social media to be unfailingly polite and for most people this is the opposite to how they feel behind the security (and often the anonymity and distance) of a keyboard.

Those who know me in real life are fully aware the only power I respect is that which is earnt. I've no hesitation in telling anyone what I think if I believe they are being innapropriate and that's because nobody owns me - It's a two way street though for mutual respect. One has to take it to give it.

However in social media I take a different approach. Despite sometimes wanting to be more combative or plain speaking I try hard to be polite, courteous and silent under criticism in social media. I'm not like that in real life particuarly when I lose respect for people and it's interesting that even those who know me through my blog can sense that. My temper has got me into more trouble than I know where to begin, in the past but it's also saved my life too in violent encounters.

Aside from that, the usual authenticity, transparency and honesty are very important. As indeed they are in real life but the internet is a different media from real life and requires different rules. Capiche?

Anyway now that I've got that out the way I think you should all know that Gavin has made a really smart move and started a social media jobs website which is going to keep him comfy during his retirment years because he just got on with it. The widget isn't working for me on this post but you can go check it out over here.

There's a long and funny (with hindsight) story about how this creature managed to become part of my life for about 12 hours but the reason for putting it out there again is Faris has come up with a really nice term for a concept that I've loosely talked about for a while in a slightly different context and I've been using this picture to explain it. Faris calls it Geotility and its the linking of gegraphical or location based data with pretty much everything else. I'm particularly interested in the information that is accumulated through social media sites although as I've also indicated elsewhere, it's us who should be in control of that information not the social networking sites who should really act as a broker in any transactional exchange model rather than message pusher. More pull than push (Fuzzy logic?)

So the insect above came into my life unexpectedly a couple of years back in the Tropics and managed to turn it upside down in such a way that really freaked me at the time but the remaining question I had once it had gone away is, what was it? I showed it to a few knowledgable people who have lived in Thailand for years but no one recognised it and so I was left mystified as to how I could find out apart from emailing it to entomologists and hoping they might know.

It was only later I realised what could be the future of social media and networking when I saw this guy crouched on the ground taking photographs of insects. I didn't actually know what he was up to at first but once I'd asked (he was cataloging the decline and fall of insect populations on Wimbledon common from climate change) it became clear that he could help me. I might have missed this guy if he'd just been walking by but what occured to me as a really useful utility for social media is that if I could have a status update on anyone of my social media sites that I was looking for an entomologist and this chap belonged to one, albeit willing to share information as his status too, then it might prove to be a useful connection builder. What if I could exchange my status as a blogger with some traffic to promote his activities in return for some professional help on bug finding?

Where I think Geotility gets really interesting though are the day to day needs of for example people like students at school. I can envisage a situation whereby a student who is poor at maths may well benefit from seeking advice from a math student who is weaker at literature, a subject the first student is stronger at. Wouldn't it be great to put those people together in places where time is traditionally wasted like train stations, parks, bus stops or any one of the places that we travel through and are now able to broadcast our location along with needs and wants?

There are thousands of examples I can think of that would particularly be useful for those who would prefer to borrow items than buy wasteful and damaging products to the enviroment and climate. I'm thinking about John Grant's power drill library that he talks about in his book The Green Marketing Manifesto (a book every planner should read) . Anyay hats off to to Faris for giving it a terrrific name. I think it will be a massive concept. Particularly when oil hits 200 bucks a barrel.

Which it will.

I was over at Zeus Jones blog a few days ago, and Adrian’s post on monetization of social media got me thinking about digital again, and whereas I usually fire off a long comment when that happens, I reckon it’s time to write some thoughts down over here.

Firstly I can’t bear that word monetization. It’s the English part of me I guess, but it just feels crass that everything has to be monetized. I’m reminded of this each time I watch Fox News, because all the bullying of any (pinko Commie bastard) liberal guests they bring on to bait is won by their vulgar but implicit idea that if profit is not made then its not of worth. This is the point where I think the United States has gone slowly wrong in the last 50 years because the values it was built on are not about profit to the detriment of all else. OK I got that off my chest. Back to making money! We’ve also all got bills to pay. The environment of course being the biggest!

Yes of course there should be some sort of transactional value exchange model between social media platform providers and the people who frequent them. It does however feel like the old media model of huge profits and mass market broadcasting persuasive powers has disintegrated.

Micro-transactions work very well here in China for the most popular platform QQ using a virtual currency that is paid for in hard cash. (Kind of like a Second Life model) but this is where I like to think social media should embrace a number of revenue streams and think about revenue diversity because it’s obvious (to me) that good old fashioned bread and butter banner advertising works very effectively in Facebook. I generally love the ad to the left of their pages because they are eerily effective and are mainly China location based services making them highly relevant. In short they work. I like them even.

So we’ve got micro-transactions, and then traditional banner advertising. I like to call this distractive (contextual) advertising because if it’s good enough, then it distracts much like print advertising does today, interruptive advertising which is generally disliked but is based on the commercial break and includes pre-roll advertising as well as the hated pop up and even ideas such as “get this digital mobile phone for free as long as we can give you x number of ads a month”

I also think there are more innovative ideas that could be considered such as tiered or rewarded internet activity. Adrian has done a fine post about social media but as he correctly points out most people are hanging out on the net to get away from dull content and patronizing marketing communications. However the tiered subscription or rewarded activity is based on a model that really needs to embrace some ideas that Adam Crowe was, I think, the first to bring my attention to. The notion of data portability. The information accumulated by internet usage should belong to the customer not us.

If we (or Google or the ISPs) do the unthinkable and give our potential customers their own internet usage data to trade with us we then are truly opening up ideas loosely called the free market economy. It’s probably more American/United States than apple pie and fanny packs put together now that I think of it. This then opens up our potential customers to benefit from their data portability in the best way possible. The provider they choose to allow receipt of marketing communications from. It’s a bit like a bazaar. If you don’t like the voice of the trader or the goods they are selling, you can stay clear of them. Imagine a world where in return for premium content we permitted ourselves to exposure of specific marketing models. If the advertising sucks we make a decision about whether we can get by with lower value advertising-free content or not at all.

Either way I think we are moving into a new era of marketing communications because as an advocate of 'the medium is the message' it's clear to me that I never got ‘spammed’ while watching a commercial in a movie theatre, direct mail is lower down the food chain because its so much more cheaper to indiscriminately ‘target’ (using the language of old) with geography or basic demographics acting effectively to the point where a 3% response rate still makes it worthwhile.

But here’s the context. The internet is both a place where I can watch a Cannes winning Youtube clip and also open up my mail to be offered a larger penis or a fake Rolex watch. That never happens on TV or even direct mail and so the value of the internet is diminished by this activity. There are innovative ways around this if advertisers want to raise the perceived value for a short while. Like for example if I was P&G I would buy all the available online advertising space within a specific digital media aperture. Maybe the whole of the NYT or The Guardian for a few days. Just wipe out every ad in the online editions and put one sponsor message on there, advertising some spot removing clean or dandruff clearing shampoo. Something relevant seems appropriate!

There are ways to be creative on the internet, although finding the clients bold enough to do stuff like this is tough. Anyway in principle the point I want to end on is that it's not us who should be targeting the customers, it’s the customers who should be targeting us.

This is after all the 21st century and not the 20th. We had two world wars in that one.

Update: Adam links to this which is just the sort of example I'm talking about with P&G. i.e. buying space that would normally be filled with ads.

Easily the biggest news of the year for Social Media in China is the just announced 430 million dollar investment by Oak Pacific Interactive for Xiaonei the Chinese Facebook. I posted just recently about China 2.0 over here, with inexpensive ways for brands to get involved with social media, but these guys have just thrown an incredible amount of money into this small start up despite a) the Social Media model is unproven in China b) a revenue model is yet to be harvested from that. This is the equivalent of Google's purchase of Youtube in 2006

I wrote back here that the cost of buying cheap goods is way too high for those people who work hard, are paid inadequately and struggle day in and day out, so we can collectively brag about how cheap T Shirts are made. I've a post about that some day because vintage T Shirts interest me a lot after a spell living on Melrose and snapping up the coolest cheese on the planet. I digress. Rob Mosely who is a bit talented like has client with similar values and has created a sticky viral thing that is a great example of how to make communications slip in neatly with social media. So here is my attempt which was a doddle and fun as well, all done with charming cheekiness I would expect from those chaps at Nonsense London. Who also have a blog now I hear.

What's the point of it all?

I've been asked this time and again by a bunch of folk ranging from London planning honchos who don't have enough time to explore web 2.0 or friends who fired off a volley of concerned emails during a patch when I'd seemingly gone underground. I will however first off make a rough and ready psychographic division because not everybody is the same when I make this case.

A narrator or writer I came across (I'm struggling to remember where) asserted that there are roughly speaking two types of people plodding around the planet at present. Cold war survivors and the ones after, lets call them Post-Coldies. This has only a little to do with age as its a mindset that can easily be absorbed from say parents and different environments. Cold war people have been bombed by mainstream media (MSM) into believing that the world is divided into good and bad, and have trouble dealing with shades of grey or the texture and subtlety between. Go easy on them because its pretty close to a brain washing experience, but in principle a generation of Soviet 'evil empire' rhetoric, contrasted with Western neoliberal capitalist propaganda as saviour of the world leaves them with a sharply divided mindset that is wholly binary and extends to extraordinary statements like communism has failed and only capitalism works. Or "isn't it great the polar caps are melting, let's consume some more refrigerated ice cream".

Cold war survivors are a guarded bunch. MSM and their parents taught them to be that way. They manage their online identity with Stalinist control, feel uncomfortable with online pictures of themselves, default to using very spy-like online monikers, never use 'include message in reply' in their emails and compartmentalize their offline lives with a strict policy of not mixing say work friends, then family, and life friends. They also tend to tell default fibs if different groups happen to enquire about each other, but they are not being malicious.

I guess they're just trying to shore up their separate offline identities that they manage in this increasingly complex and connected world. This was necessary to hold the whole cold war mentality together. People who aren't paranoid or under fear of invasion make for lousy misguided patriots so it's in the interests of the State to make sure a climate of them and us prevails. It's not completely impossible to envisage the current attempt to exchange reds-under-the bed, with the now ubiquitous terrorists of today. But that's probably another post about propaganda's resemblance to heaps of contemporary advertising that I'm saving for later.

Anyway, the point of all this social(ist) media immersion is, in my view, to drive all that online activity offline. The most rewarding experience of virtual friendships is to meet those same people in real life. I started to be convinced of this through hooking up with big chunks of the London plannersphere. But take the argument even further, and the MMORPG or video gaming community is a good example. Its not hard to see that the apex of their digital community experiences are the championships and tournaments they hold in conventions centres from Seoul to South Dakota.

Another good potential example of this might be for Last.FM to create Last.FM bars. These would be bars where the community can have a say over the music, ranging from discovery mode, to play-me-the-classics-I-love. This used to be called a Juke Box but it was quite limited.

I can think of lots more examples.

So all that anthropological primate grooming with pokes, vampire bites, blogging and twitters pretty much self actualises when we get to have something like a cup of coffee or a beer with people of a likemind. Simple isn't it?

I got thinking about this again earlier because I see that PicnicMob are trying to get a large group of people together in one city and have an online picnic. By working out what your interests are they will seat you next to someone similar. Personally I quite like meeting people who are into stuff I haven't come across but I'm sure you see my point. The irony is that the Post Coldies are pretty much trying to create, with all this social(ist) media, what the Coldies have already being doing all their lives; albeit with global reach, greater transparency, less small talk and networking at the speed of light.

Its not for everyone but I am reminded that Marshall McLuhan predicted that electronic technologies would lead us back to an oral culture.