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WebcastWebcast: Should Your Organization Get Out of the Email Business? Email sounds simple, but it's complex technology that is difficult and time-consuming to manage. So more and more organizations are abandoning their on-premise email sys...

Tags: Cloud Computing, USA.NET, Software As A Service (SaaS), Software, Online Communications

Sponsored by: USA.NET
Date: September 2008
USA.NET
White PaperPremise IP-PBX Checklist Everything you'll need to know before talking with a premise-based PBX provider. This checklist organizes all of the basic information about your current situa...

Tags: Networking, PBX, Telecommunications, Telephony, VOIP

Sponsored by: VoIP-News
Date: July 2007
VoIP-News
White PaperProviding Immediate ROI and Productivity Gains with NetOp Remote Control IT professionals are liable for maintaining an organization's numerous computers, an expensive and time-consuming task that is compounded with the proliferation of branch...

Tags: CrossTec NetOp, Finance, Managerial Accounting, NetOp Remote Control, ROI

Sponsored by: NetOp Tech
Date: November 2008
NetOp Tech
White PaperHosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White PaperCompare IP PBX systems from leading vendors like Cisco, Nortel and Avaya This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors lik...

Tags: Avaya Inc., VOIP, Vendor, Telephony, Telecommunications

Sponsored by: VoIP-News
Date: February 2008
VoIP-News
Showing items 1-40 of 368
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WebcastWebcast: Should Your Organization Get Out of the Email Business? Email sounds simple, but it's complex technology that is difficult and time-consuming to manage. So more and more organizations are abandoning their on-premise email sys...

Tags: Cloud Computing, USA.NET, Software As A Service (SaaS), Software, Online Communications

Sponsored by: USA.NET
Date: September 2008
USA.NET
White PaperThe outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation. Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decis...

Tags: Business Operations, It Operations, Outsourcing, Outsourcing & Subcontracting

Sponsored by: IBM
Date: January 2008
IBM
WebcastWebcast: Competing in an International Markeplace David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision proces...

Tags: Business Operations, Supply Chain Management (SCM), Supply Chain, Strategy, Software

Company: CDC Software
Date: October 2008
CDC Software
White PaperConverged Service Delivery: The missing link in achieving business flexibility - Forrester Report Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit y...

Tags: Business Flexibility, Converged Service Delivery, Forrester Research Inc., Siemens AG

Company: Siemens
Date: October 2008
Siemens
White PaperITIL - Service Approach for Siemens Enterprise Communications The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...

Tags: Business Operations, It Services, ITIL, Process Improvement, Quality

Company: Siemens
Date: October 2008
Siemens
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DownloadConsultant Code Of Conduct Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interes...

Tags: Business Operations, Code Of Conduct, Consultant, Human Resources, It Operations

Company: TechRepublic Pro
Date: September 2008
TechRepublic Pro
WebcastWebcast: Simplified Payroll Services From keeping track of hours and taxes to making bank deposits and signing checks, it's no wonder that businesses of all sizes are choosing to outsource their payroll serv...

Tags: Finance, Operational Accounting, Payroll, Payroll Service, Payroll Solutions

Company: BNET
Date: September 2008
BNET
Webcast Webcast: Spend Your Capital on Your Customers - Not Your IT As Web-based businesses and SMBs adopt more sophisticated technology to stay competitive, they often struggle to meet the high capital costs and expertise required to man...

Tags: Information Technology, Internet, It Services, Managed Hosting, Management

Company: The Planet
Date: August 2008
The Planet
White PaperOutsourcing Your Infrastructure: Ten Points to Consider When Making the Move Tighter budgets, understaffing, and increased demands to help grow the business and to meet higher service level guarantees are forcing many IT departments to rethink th...

Tags: Business Operations, Information Technology, It Operations, Management, Outsource

Company: Verio
Date: August 2008
Verio
White PaperZiff Davis: Dedicated Hosting Frees Up Internal IT Resources Here's what Ziff Davis says in this insightful white paper about business-critical hosting: "...Organizations should find a service provider that handles the management o...

Tags: Business Services, Verio Inc., Telecommunications, Telecom & Utilities, Strategy

Company: Verio
Date: August 2008
Verio
Download10 things you should know about working with an offshore team Every project has challenges -- and having part of your team on the other side of the world only amplifies them. But knowing what to expect when working with an offshore ...

Tags: Business Operations, It Operations, Jerry Loza, Management, Outsourcing

Company: Jerry Loza
Date: August 2008
Jerry Loza
White PaperA Guide to Providing Proactive Protection to Consumer Online Transactions This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting ...

Tags: Authentication, Consumer, Security, VeriSign Inc., Whitepaper

Company: VeriSign
Date: August 2008
VeriSign
Case StudyCastrol Brasil Ltda. Outsources Support for Users and Improves Service Castrol Brasil Ltda. wanted to eliminate siloed systems and centralize the IT platform to more effectively manage business processes and support company development and o...

Tags: Asset Management, Sales Strategy, Sales, Purchasing & Procurement, Outsourcing & Subcontracting

Company: Oracle
Date: August 2008
Oracle
White PaperLeverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requir...

Tags: Authentication, Benefit, Network, Security, Two-factor Authentication

Company: VeriSign
Date: July 2008
VeriSign
White PaperFive Strategies for Reducing the High Cost of Online Consumer Authentication This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands,...

Tags: Authentication, Security, Strategy, VeriSign Inc.

Company: VeriSign
Date: June 2008
VeriSign
WebcastThe Perfect 10: The key characteristics to look for in an Internet infrastructure provider As your clients put more of their business processes online and become more dependent on an open network (with inherent security and quality of service risks), a new fron...

Tags: Business Operations, Internet-infrastructure, It Operations, Outsourcing, Outsourcing & Subcontracting

Company: Verio
Date: June 2008
Verio
White PaperWhy, What, Where and How of Outsourcing There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It...

Tags: Business Operations, It Operations, Outsource, Outsourcing, Outsourcing & Subcontracting

Company: S5 Systems
Date: May 2008
S5 Systems
WebcastHow Managed Services has Changed Remote Infrastructure Management In today's distributed computing environment, critical Information and Communications Technology (ICT) equipment can be located anywhere in the world. These arrangements ...

Tags: Infrastructure Management, It Services, ITC Infotech, Managed Services, Security

Company: ITC Infotech
Date: March 2008
ITC Infotech
White PaperAssessing the Role of IT in BPO Success: 2008 Market Study Update Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technolog...

Tags: BPO, Outsourcing & Subcontracting, Outsourcing, Operational Planning, Market Study

Company: EquaTerra
Date: March 2008
EquaTerra
White PaperOn-Demand or On-Premise? Software Best Practices for Midsize Businesses This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which softwar...

Tags: Best Practice, Cloud Computing, Emerging Technologies, Midsize Business, On-demand

Company: SAP
Date: March 2008
SAP
Case StudyEDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Man...

Tags: Avaya Inc., Call Centers, Contact Center, Customer Relationship Management (CRM), Electronic Data Systems Corp.

Company: Avaya
Date: March 2008
Avaya
Download10 ways to trim your IT budget Nobody likes being told to spend less, but the tough reality is that in many organizations, all departments are seeing their budgets cut -- and that includes IT. The ques...

Tags: Budget, Deb Shinder, Information Technology, IT Budget, Management

Company: Deb Shinder
Date: February 2008
Deb Shinder
WebcastTop 5 Advantages of Using Hosted Microsoft Exchange 2007 and SharePoint Services With business decisions resting on accurate, up-to-date information, organizations are recognizing the need for a comprehensive messaging and collaboration solution that ...

Tags: Collaboration, Software, Microsoft Windows Sharepoint Services, Microsoft SharePoint, Microsoft Exchange Server 2007

Company: USA.NET
Date: February 2008
USA.NET
White PaperThe Evolution of Information Technology: Don't Forget the People The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emp...

Tags: Deloitte LLC, Information Technology, Management, Strategy

Company: Deloitte LLP
Date: February 2008
Deloitte LLP
White PaperEquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. ...

Tags: Business Operations, Buyer, EquaTerra, Information Technology, It Operations

Company: EquaTerra
Date: February 2008
EquaTerra
White PaperEquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can b...

Tags: Business Operations, EquaTerra, Finance, Investment, It Operations

Company: EquaTerra
Date: February 2008
EquaTerra
White PaperCreating Cost and Energy Efficiency through Outsourcing Hosting Solutions The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the wh...

Tags: Business Operations, Internet, It Operations, Outsourcing, Outsourcing & Subcontracting

Company: Rackspace
Date: February 2008
Rackspace
Case StudyCisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This res...

Tags: Cisco Systems Inc., Contact Center, Contact Management, Outsourcing

Company: Cisco Systems
Date: December 2007
Cisco Systems
Webcast7 Ways to Reduce your 2008 IT Burden with Email Hosting Begin a plan to reduce the IT costs and resources associated with managing your organization's email system. View this on-demand webinar to learn how USA.NET can help you...

Tags: E-mail, Enterprise Software, Groupware, Information Technology, Messaging

Company: USA.NET
Date: December 2007
USA.NET
WebcastPeak Efficiency: Streamlining Small and Mid-Sized Businesses This webcast examines ways to improve efficiency through outsourcing or out-tasking. The presenter discusses how and why to go multinational the day one opens the doors....

Tags: Cisco Systems Inc., Efficiency, Small And Medium Business, Smb/Sme

Company: Cisco Systems
Date: December 2007
Cisco Systems
White PaperHire Talent From Inside or Go Outside? One of the most fundamental choices that employers make is whether to develop talent internally by promoting from within the organization or to hire talent from the outsi...

Tags: Hiring, Human Resources, Recruitment & Selection, Talent, Workforce Management

Company: Microsoft Tips
Date: December 2007
Microsoft Tips
WebcastMicrosoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100) Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, M...

Tags: Business Operations, Productivity, Outsourcing & Subcontracting, Outsourcing, Microsoft IT

Company: Microsoft
Date: November 2007
Microsoft
DownloadTwo IT Giants Tackle Globalization--Together In this free News@Cisco podcast, you'll hear Achuthan Nair, VP of Wipro (one of the world's top 3 IT providers, based in Bangalore, India) speak on a recent strategic agr...

Tags: Cisco Systems Inc., Globalization, India, Information Technology, Internet

Company: Cisco Systems
Date: October 2007
Cisco Systems
WebcastWebcast: Cadbury Schweppes and B2B Process Management View this on-demand Webcast to see how Cadbury Schweppes is leveraging B2B Process Management to control the increasing complexity of their trading community -- complexit...

Tags: B2B, Sterling Commerce, Operational Planning, Internet, Finance

Company: Sterling Commerce
Date: October 2007
Sterling Commerce
DownloadIT Manager's Hiring Tool Kit This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the b...

Tags: hiring, human resources, recruitment & selection, workforce management

Company: TechRepublic Pro
Date: October 2007
TechRepublic Pro
White PaperEight Essential Mantras for BI Outsourcing Success Any BI initiative is a multiyear, multifunction business-oriented implementation with changing business scenarios and associated complications and nuances. When the dimen...

Tags: Business Intelligence, Software, Pricing, Nuance, Marketing

Company: Investcorp
Date: October 2007
Investcorp
Case StudyOmnify Software Case Study: Intelligent Manufacturing Solutions (IMS) Intelligent Manufacturing Solutions (IMS) is a full service Electronics Manufacturing Services (EMS) provider, specializing in New Product Introduction and Quick Turn Ass...

Tags: Business Operations, Research & Development, Purchasing & Procurement, Product Development, Omnify Solution

Company: Omnify Software
Date: September 2007
Omnify Software
White PaperTo Recompete or Not to Recompete?: How to Ensure IT Outsourcing Value in the Public Sector In the public sector, where it's often more about process than the business case, recompeting a current outsourcing relationship doesn't always make the most sense for en...

Tags: Business Operations, EquaTerra, Information Technology, It Operations, IT Outsourcing

Company: EquaTerra
Date: September 2007
EquaTerra
White PaperAssessing the Role of Captive Operations in Global Service Delivery Models Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market resea...

Tags: Business Operations, Strategy, Performance Management, Outsourcing & Subcontracting, Outsourcing

Company: EquaTerra
Date: August 2007
EquaTerra
WebcastWebcast: Leveraging IT for Competitive Advantage In this on-demand Webcast, hear from Paul Gonzalez, Business Solutions Architect with ViewSonic Corporation, about how his company has been able to turn IT into a strateg...

Tags: B2B, ViewSonic Corp., Strategy, Sterling Commerce, Personal Technology

Company: Sterling Commerce
Date: August 2007
Sterling Commerce

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