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White PaperHosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White PaperThe Definitive Guide to Midmarket ERP Solutions An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are no...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, ERP, Software

Sponsored by: Inside ERP
Date: April 2008
Inside ERP
White PaperCRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all manageme...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White PaperYankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White PaperChoosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
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White PaperDealing With Specific Types of Difficult People About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low m...

Tags: Finance, Team Management, Team, Taxes, Recruitment & Selection

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White PaperFour Key Elements of Effective Business Communication We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice as well as through th...

Tags: Business Communication, Global Knowledge Network Inc., Telecommunications

Sponsored by: Global Knowledge
Date: June 2008
Global Knowledge
WebcastUsing Emotional Intelligence in the Technical Professions In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses...

Tags: Emotional Intelligence, Leadership, Management, Tools & Techniques

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White PaperGeek-Speak Glossary: A Manager's Guide to IT Terminology This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff....

Tags: Global Knowledge Network Inc., Information Technology, Management, Strategy

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White PaperWhat Is Micromanagement? And What You Can Do To Avoid It. The costs of micromanaging to an organization can be staggering. Learn how to recognize the signs of micromanagement--and how to overcome it....

Tags: Global Knowledge Network Inc.

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
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White PaperThe New Generation of Microsoft Certifications: What's at the Core? Microsoft's new certification program is focused and flexible, challenging and credible, and relevant and simple. This white paper provides an overview of the new Microso...

Tags: Business Operations, Certification, Global Knowledge Network Inc., Microsoft Corp., Quality

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White PaperTips on Applying for and Passing the PMP or CAPM Exam This white paper outlines the application process for both the PMP® and CAPM® exams, explains the composition of the exam questions, provides tips for successfully passin...

Tags: Business Operations, Exam, Global Knowledge Network Inc., Quality

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White Paper2007 IT Salary and Skills Survey: What Impacts Salaries? This report from Global Knowledge details the key factors that impact salaries in the IT industry. It includes a detailed listing of salaries by job function, industry, ...

Tags: Benefits, Global Knowledge Network Inc., Human Resources, Information Technology, Salary

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White PaperEffectively Managing Team Conflict All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address team conflic...

Tags: Global Knowledge Network Inc., Management, Team, Team Management

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White PaperResource Guide: 10 Tech Skills You Should Develop Over the Next Five Years If you want a job where you can train in a particular skill set and then never have to learn anything new, IT isn't the field for you. But if you like to be constantly le...

Tags: Hardware, TechRepublic Inc., Tcp/Ip, Software, Skill

Sponsored by: TechRepublic
Date: August 2008
TechRepublic
White PaperResource Guide: 11 Qualities of Successful IT Managers To succeed as an IT manager, and to advance your career into the executive sphere, you need some very specific traits--11 to be exact. From needs assessment t...

Tags: Career, Games, IT Manager, Management, Personal Technology

Sponsored by: TechRepublic
Date: August 2008
TechRepublic
White PaperExtending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development ...

Tags: Leadership, Management, SkillSoft

Sponsored by: SkillSoft
Date: August 2007
SkillSoft
White Papere-Learning Benchmark Survey: The Future of Learning Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been ...

Tags: E-learning, Enterprise Software, SkillSoft, Software, Survey

Sponsored by: SkillSoft
Date: March 2007
SkillSoft
DownloadPrivacy Policy Privacy is very important to organizations and individuals. Keeping your organization secure and its data and employees transactions secure. This template is des...

Tags: Policy, Privacy, Security

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadTelecommuting Policy Telecommuting is the concept of working from home or another location on a full- or part-time basis. Telecommuting is not a formal, universal employee benefit. Rather, it...

Tags: Human Resources, Telecommuting, Workforce Management

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadStreaming Media Policy Several independent surveys confirm worldwide streaming media use has grown significantly. While there are many legitimate business applications for streamed audio and vi...

Tags: Consumer Electronics, Digital Media, Internet, Personal Technology, Streaming Media

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadSoftware Installation Policy The purpose of this policy is to address all issues relevant to software installation and deployment on your company's computer systems. Use this policy as-is or c...

Tags: Management, Policy, Productivity, Software, Tools & Techniques

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadPeer to Peer File Sharing Policy As an addendum to the company's Acceptable Use Policy—which details the utilization of the company network, the Internet, e-mail, and employees' personal computers—this p...

Tags: File-sharing, Internet, P2P, P2P File Sharing, Peer To Peer (P2P)

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadNon-Disclosure Agreement Template The Non-Disclosure agreement is a key document to have in place if your organization works with a lot of electronic material or sensitive information of any kind. It can...

Tags: Agreement, Non-Disclosure Agreement

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadCell Phone, Smart Phone, and PDA Policy Cellular telephones and personal digital assistants (PDAs) - such as Blackberry, Smartphone and Treo devices - enable fast communications, remote wireless network connect...

Tags: Cell Phone, Telecom & Utilities, Smart Phone, Phone, Personal Technology

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadIT Hiring Kit: Programmer The IT Hiring Kit for Programmers will help you interview, evaluate, and select suitable candidates for a programmer's position in your company. This kit comes with a det...

Tags: Development Tools, Information Technology, Kit, Management, Productivity

Company: TechRepublic Pro
Date: November 2008
TechRepublic Pro
DownloadNew IT Employee Orientation Checklist A company checklist to provide all of the necessary steps to bring on a new employee can be a useful tool in ensuring that all steps are completed and that the new emplo...

Tags: Checklist, Employee, Information Technology, Management, Productivity

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadEthics Policy Ethical behavior is something that most people practice everyday. It is on a rare occasion that an organization will need to enforce the Ethics Policy, but having one in...

Tags: Business Ethics, Channel Management, Ethics, Leadership, Management

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadInstant Messaging Policy Instant messaging can be a great tool for quickly communicating with co-workers or business contacts in far away locations. This new method of communication can, if used...

Tags: IM, Instant Messaging, Internet, Online Communications, Policy

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadEmployee Non-Compete Agreement Employers in the IT industry often use non-compete agreements (NCAs) to protect intellectual property and prevent employees from leaving to form a competing business. NCA...

Tags: Agreement, Employee, NCA

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadVendor Relationship Policy This policy is designed to outline organizational and vendor conduct practices when working with your company. Certain practices or engagements by vendors which pose a c...

Tags: Vendor

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadVirus Prevention Checklist Retrieving data after a virus infestation can be costly to both companies and their staff. Some of the items listed here may seem like appropriate steps to IT managers an...

Tags: Cyberthreats, Security, Virus, Viruses And Worms

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadVacation Request Policy This policy is meant to serve as a guideline to assist organizations with vacation request rules and ensure coverage during vacation(s) and absences. This documen...

Tags: Human Resources, Vacation, Workforce Management

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadInformation Technology Quality Review Procuring a software package is a complicated process. This thorough checklist will keep you on track through all stages of software package procurement: software evaluat...

Tags: Information Technology, Management, Software, Tools & Techniques

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadStandard Welcome Letter When a new employee joins an organization, there's a lot to do to get them oriented to the way you do things. This welcome letter and checklist can be used to provide the...

Tags: Employee, Letter

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
DownloadIT Hiring Kit: Technical Trainer The IT Hiring Kit for Technical Trainers will help you interview, evaluate, and select suitable candidates for a technical trainer for your company. This kit comes with a...

Tags: Candidate, Information Technology, Kit, Management, Productivity

Company: TechRepublic Pro
Date: October 2008
TechRepublic Pro
White PaperReducing Recruitment Spend: Smart Steps To Find Great Candidates Apply the tips from internet recruiting pioneer and recruitment marketing expert, Rob Humphrey, to strengthen your staffing program and lower costs now. Inclu...

Tags: Advertising & Promotion, Social Networking, Recruitment & Selection, Recruitment, Online Communications

Company: Jobvite
Date: October 2008
Jobvite
WebcastWebcast: Results Driven: Dispelling the Myth of the 80 Hour Work Week Employees that spend all their waking hours in the office don't produce more results. In fact, research shows it is just the opposite. Flexible workers can create more re...

Tags: Citrix Systems Inc., Employee, Webcast

Company: Citrix Online
Date: October 2008
Citrix Online
White PaperFourth Generation Intranets Fourth Generation Intranets will be dynamic new business tools, inspired by social networking, that employees will want to use daily.They are being heralded as intelligen...

Tags: Intranet

Company: Odyssey Interactive Ltd
Date: October 2008
Odyssey Interactive Ltd
Case StudyTelekom Srbija Standardizes IT Architecture to Improve Data Visibility and Cut IT Costs Telekom Srbija wanted to consolidate 40 legacy applications to provide a stable and scalable platform for rapid growth and cut costs for operations, IT upgrades, and main...

Tags: Business Operations, Supply Chain, Strategy, Oracle Corp., Management

Company: Oracle
Date: October 2008
Oracle
DownloadSabbatical Policy Some organizations allow approved individuals to take Sabbatical or Personal Development leave. This policy describes the process for requesting leave and provides the n...

Tags: Policy

Company: TechRepublic Pro
Date: September 2008
TechRepublic Pro
DownloadTravel and Expense Policy Employees sometimes have to travel on company business. As such they will incur expenses that you may need to reimburse. Use this policy to set standards and conditions o...

Tags: Business Operations, Policy, Quality

Company: TechRepublic Pro
Date: September 2008
TechRepublic Pro
Download10+ tips for combating Computer Vision Syndrome Recent studies indicate that those who spend even a few hours a day working on a computer could suffer significant vision problems. Susan Harkins offers an overview of sy...

Tags: Computer, Management, Productivity, Strategy, Susan Harkins

Company: Susan Harkins
Date: September 2008
Susan Harkins
DownloadConsultant Code Of Conduct Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interes...

Tags: Business Operations, Code Of Conduct, Consultant, Human Resources, It Operations

Company: TechRepublic Pro
Date: September 2008
TechRepublic Pro
DownloadApproved Downloads Policy For many organizations, it's not enough to provide an acceptable use policy that spells out what kind of latitude employees have when using e-mail or the Internet. Althou...

Tags: E-mail, Information Technology, Internet, Management, Online Communications

Company: TechRepublic Pro
Date: September 2008
TechRepublic Pro

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