 | IP Telephony Executive Guide 2007
If you're considering a switch from a traditional PBX to an IP PBX, ShoreTel's IP Telephony Executive Guide will help. It's an information-packed compendium of art...
Sponsored by: ShoreTel
Date: April 2007 | 
|
| Network Readiness For VoIP
Enterprises are rapidly adopting IP telephony for cost savings, productivity gains and business innovation, but delivering a high quality voice service takes more than ju...
Sponsored by: ShoreTel
Date: March 2005 |
|
 | Protecting Your SQL Database
Do you want to protect your SQL database rapidly without spending thousands of dollars on enterprise versions? Then view NEC's on-demand webcast, "Protect Your SQL Databa...
Sponsored by: NEC Corporation of America
Date: January 2008 | 
|
| Five Considerations for Choosing a Microsoft Exchange Continuity Solution
Microsoft Exchange is the leading messaging and collaboration server application software that many organizations depend on for execution of critical business processes a...
Sponsored by: NEC Corporation of America
Date: May 2008 |
|
| Data Protection Strategies Leveraging Replication
As dependence on continuous access to critical data grows, so does the importance of avoiding service interruption. This paper examines four data protection strategies an...
Sponsored by: Double-Take Software
Date: February 2008 | 
|
- Showing items 1-40 of 1360
- « Previous | Next 40 »
 | VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra... Sponsored by: ShoreTel |
|
 | Effective Technical Communication
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 | 
|
| Successful Workplace Communication
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 |
|
| MCITP: Enterprise Support Technician Boot Camp
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 |
|
| Supporting Users Running Microsoft Windows XP Desktop Operating Systems and Applications
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 |
|
| More Search Results Below | ||
 | Diskeeper 2008 Multimedia Tour
The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...
Sponsored by: Diskeeper
Date: January 2008 | 
|
| Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 | 
|
| Microsoft Dynamics® CRM Online
Give us three minutes.
See how fast you can get your people using CRM.
Will you look back on this moment as the turning point? The moment when you ...
Sponsored by: Microsoft
Date: September 2008 | 
|
| Live Webcast: Optimized IT Management and Simplified Support with Web Conferencing
IT professionals are increasingly challenged by the ever-growing complexities of the infrastructures, applications and services that they're supporting. Today, many of t...
Sponsored by: TechRepublic
Date: November 2008 | 
|
| Live Webcast: Simplified IT with Software-as-a-Service (SaaS)
One of the most important functions of IT professionals is the never-ending process of updating, maintaining and supporting all of the various software services and appli...
Sponsored by: ZDNet
Date: October 2008 | 
|
| TechRepublic Resource Guide: How well are you meeting your customers needs?
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....
Sponsored by: TechRepublic
Date: July 2008 |
|
| TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This ...
Sponsored by: TechRepublic
Date: July 2008 |
|
| Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...
Sponsored by: NTRglobal
Date: November 2006 | 
|
| Communications Enabled Business Process Software
Companies today face new and growing demands on their communications center. Having the right information readily available and accurate is key to ensuring that the busi...
Sponsored by: SDC Solutions
Date: August 2008 | SDC Solutions |
| Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attit...
Sponsored by: Global Knowledge
Date: May 2008 |
|
| Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke...
Sponsored by: Microsoft
Date: May 2008 |
|
| Microsoft Dynamics CRM Online - The Norris Group Case Study
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming rest...
Sponsored by: Microsoft
Date: April 2008 |
|
| Microsoft Dynamics CRM Online - The Linc Group Case Study
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build...
Sponsored by: Microsoft
Date: April 2008 |
|
| Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...
Sponsored by: Microsoft
Date: April 2008 |
|
| Increase First Contact Resolution: The Key to Superior Support
Do you have the power to resolve customer issues with one contact - every time? "Surveys show that the single greatest way to satisfy customers is to have the first agent...
Sponsored by: Citrix Online
Date: February 2008 | 
|
| Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals th...
Sponsored by: Citrix Online
Date: January 2008 |
|
 | Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...
Sponsored by: IBM
Date: January 2008 | 
|
| Discover the Convenience of Remote Deposit Solutions from IBM
The IBM Remote Deposit eKit is a must-read for financial institutions like banks and credit unions. You'll gain insight on the latest remote deposit capture (RDC) technol...
Sponsored by: IBM
Date: January 2008 |
|
| How to Calculate the ROI of Remote Support
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this new SSPA Executive Insight...
Sponsored by: Citrix Online
Date: August 2007 |
|
| Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. The Service and Support Professionals Association (SSPA) recently released a groundbreakin...
Sponsored by: Citrix Online
Date: July 2007 |
|
| Where insight and information technology come together: Combining clinical expertise and cutting-edge technology to transform healthcare
Healthcare systems around the world are being pushed to the breaking point. Costs are rising, quality is inconsistent and access to care in many countries is insufficient...
Sponsored by: IBM
Date: February 2007 |
|
| Buyer's guide: IBM customer experience solutions for midsize business
Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...
Sponsored by: IBM
Date: September 2006 |
|
| IBM Institute for Business Value Executive Summary - Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation
Cost, quality, and access issues continue to plague our healthcare system. When these issues are combined with new drivers that fundamentally change the healthcare envir...
Sponsored by: IBM
Date: September 2006 |
|
| How Does Your IT Help Desk Measure Up?
Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets.
How efficient ...
Sponsored by: Citrix Online
Date: August 2006 |
|
| The Customer Focused Contact Center
Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...
Sponsored by: IBM
Date: August 2006 |
|
| Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service
Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you c...
Sponsored by: Microsoft
Date: July 2006 |
|
| Best Practices for Remote Support and Services
"We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94% satisfaction score."
--CEO Ted Werth, ...
Sponsored by: Citrix Online
Date: May 2006 |
|
| CRM Done Right
To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...
Sponsored by: IBM
Date: April 2006 |
|
| Manage Your Operations for Greater Profitability with Retail Chain Manager for Microsoft Dynamics AX
Midsize retailers face the same inventory planning and control challenges as their larger competitors, though they typically do so with far fewer resources and less-devel...
Sponsored by: Microsoft
Date: January 2006 |
|
| The CMO's Strategic Agenda Benchmark Report
Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...
Sponsored by: IBM
Date: January 2006 |
|
| Integrating Sales with Service in Financial Services Customer Care Centers
In order to optimize the value of customer care centers, financial firms must strike a balance between three core objectives: reducing costs, increasing revenue and retai...
Sponsored by: IBM
Date: August 2005 |
|
| Forrester Research Report: Thirty-One Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelatio...
Sponsored by: Citrix Online
Date: June 2005 |
|
| Better Performance at a Lower Cost: Optimize Retail Operations by Enhancing Your Use of IT
According to a recent study, nearly one-third of retailers want to upgrade their POS systems in the next two years. This white paper explains how the IBM Retail Environme...
Sponsored by: IBM
Date: January 2005 |
|
| It's tough for community financial institutions to compete
It's tough for community financial institutions to compete. They not only face shrinking net margins, they're up against fierce competition from larger banks. And large b...
Sponsored by: IBM
Date: September 2004 |
|
| The Consumer Driven Supply Chain
For their businesses to survive and thrive, executives in the retail and consumer products industry must understand how dramatic changes in consumer demand are transformi...
Sponsored by: IBM
Date: August 2004 |
|
- Showing items 1-40 of 1360
- « Previous | Next 40 »
Related Categories:
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- ZDNet News Videos
-
Tech news covering the latest in products, conferences and blog commentary, from ZDNet video.
- Watch the latest video >>
- The Gartner IT Financial, Procurement & Asset Management Summit-everything you need to know about the finance of IT.
-
The focus of this event goes beyond the historical ITAM content and audience - new content includes critical subject areas that are increasingly strategic to this discipline: procurement, IT financial management, ROI, TCO and more.
- Learn more >> Gartner IT Financial, Procurement & Asset Management Summit
Upcoming Webcasts
Upcoming Webcasts from leading IT vendors
- Tuesday, 10/7/20089 am pt / 12 pm etThe 2008 Email Security Benchmarking Report Google
- Wednesday, 10/8/200811 am pt / 2 pm etResults Driven: Dispelling the Myth of the 80 Hour Work WeekCitrix
- Tuesday, 10/14/200810 am pt / 1:00 pm etSimplified Support with Software as a Service (SaaS) Dell
- Wednesday, 10/15/20089 am pt / 12 pm et The Privileged Account Management Debate Quest
- Thursday, 10/16/200810 am pt / 1 pm etMaking Your Webinars More Interactive and Engaging Adobe
- Tuesday, 10/21/20089 am pt / 12 pm et Web Threats Don't Discriminate - Large and Small IT Departments Need to be Equally PreparedIronport
- Wednesday, 10/22/200810 am pt / 1 pm etExchange Archiving: Avoid Journaling & Stubbing Traps and Stop the Domino EffectMimosa
- Thursday, 10/23/200811 am pt / 2:00 pm etAn Inspection of Modern Malware: How You Can Reduce the Attack SurfaceSophos
- Wednesday, 10/29/200810 am pt / 1 pm etOptimized Virtualization Dell
Most Useful
Content rated "Most Useful" by our users
- Find out which content has been rated most useful by you, the user! - We've tallied up the votes over the past 90 days and here is a collection of the titles that were rated as the "Most Useful," along with their ratings...
Submit a Paper
Get your content listed in our directory!
- Our directory is the largest library of vendor-supplied technical content on the Web. It's also the first place IT decision makers turn when researching technology solutions. Our members are already finding your competitors' papers here -- shouldn't they find yours, too? It's FREE so click here and submit your white paper, case study, data sheet, research report, or other document today!
Featured Training Courses
- ITIL Practitioner: Agree and Define Management
- Critical Thinking, Problem Solving, and Decision Making
- Telecommunications Fundamentals
- Deploying Microsoft Windows Vista Business Desktops
- Browse all Training Courses
