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White PaperYankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White PaperThe Definitive Guide to Midmarket ERP Solutions An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are no...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, ERP, Software

Sponsored by: Inside ERP
Date: April 2008
Inside ERP
White PaperHosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White PaperChoosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White PaperCRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all manageme...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
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WebcastWebcast: The Top 5 Ways to Save Money with CRM Customer Relationship Management, or CRM, is highly regarded as an excellent solution for making money but often overlooked as an equally effective tool for saving money....

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: TechRepublic
Date: December 2008
TechRepublic
WebcastNegotiating with Authority The act of negotiating has several aspects and definitions, including, the "art of the deal", "making the big sale", and "making the right decision", to reference but a f...

Tags: Channel Management, Cloud Computing, Global Knowledge Network Inc., Marketing, On-demand

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White PaperDealing With Specific Types of Difficult People About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low m...

Tags: Finance, Team Management, Team, Taxes, Recruitment & Selection

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White PaperFour Key Elements of Effective Business Communication We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice as well as through th...

Tags: Business Communication, Global Knowledge Network Inc., Telecommunications

Sponsored by: Global Knowledge
Date: June 2008
Global Knowledge
WebcastUsing the Six Laws of Persuasion in Negotiations This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attit...

Tags: Finance, Free Trade, Global Knowledge Network Inc., Negotiation

Sponsored by: Global Knowledge
Date: May 2008
Global Knowledge
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WebcastUsing Emotional Intelligence in the Technical Professions In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses...

Tags: Emotional Intelligence, Leadership, Management, Tools & Techniques

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White PaperIntroduction to Requirements: Critical Details That Make or Break a Project Requirements exist for virtually any components of a project or task. For example, a project may require specific methods, expertise levels of personnel, or the format of...

Tags: Global Knowledge Network Inc., Management, Requirement, Strategy

Sponsored by: Global Knowledge
Date: June 2007
Global Knowledge
White PaperGeek-Speak Glossary: A Manager's Guide to IT Terminology This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff....

Tags: Global Knowledge Network Inc., Information Technology, Management, Strategy

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White PaperWhat Is Micromanagement? And What You Can Do To Avoid It. The costs of micromanaging to an organization can be staggering. Learn how to recognize the signs of micromanagement--and how to overcome it....

Tags: Global Knowledge Network Inc.

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
White PaperThe New Generation of Microsoft Certifications: What's at the Core? Microsoft's new certification program is focused and flexible, challenging and credible, and relevant and simple. This white paper provides an overview of the new Microso...

Tags: Business Operations, Certification, Global Knowledge Network Inc., Microsoft Corp., Quality

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White PaperTips on Applying for and Passing the PMP or CAPM Exam This white paper outlines the application process for both the PMP® and CAPM® exams, explains the composition of the exam questions, provides tips for successfully passin...

Tags: Business Operations, Exam, Global Knowledge Network Inc., Quality

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White Paper2007 IT Salary and Skills Survey: What Impacts Salaries? This report from Global Knowledge details the key factors that impact salaries in the IT industry. It includes a detailed listing of salaries by job function, industry, ...

Tags: Benefits, Global Knowledge Network Inc., Human Resources, Information Technology, Salary

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White PaperEffectively Managing Team Conflict All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address team conflic...

Tags: Global Knowledge Network Inc., Management, Team, Team Management

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
Case StudyCase Study: Migrating an Enterprise from Lotus Notes to Microsoft Exchange Wholesale insurance broker Swett & Crawford had been using IBM Lotus Notes for years but it was proving hard to find qualified Notes support and their Notes email reposit...

Tags: E-mail, Software, Online Communications, Microsoft Exchange Server, Microsoft Corp.

Sponsored by: USA.NET
Date: June 2008
USA.NET
White PaperInsiders' Guide to Evaluating Remote Control Software With a clear business case and a promise to make life easier, it is no wonder many organizations have been quick to adopt remote control software. However, in today's com...

Tags: CrossTec NetOp, Management, Software, Solution, Tools & Techniques

Sponsored by: NetOp Tech
Date: November 2008
NetOp Tech
White PaperSales Force Automation Comparison Guide Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and mar...

Tags: Customer Relationship Management (CRM), SFA, Sales Strategy, Sales Force Management, Sales Force Automation Comparison Guide Inside CRM

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
White PaperOn-Premise CRM Comparison Guide If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Fin...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
White PaperHow to Drive Adoption of Your SFA Solution This FREE research article provides Sales and Marketing professionals key drivers for increasing SFA adoption in a slowing economy: Understanding your current ...

Tags: Customer Relationship Management (CRM), SFA, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Inside CRM
Date: September 2007
Inside CRM
White PaperAdopting Sales Force Automation Solution Tip Sheet Accurate sales forecasting & customer relationship management can make or break a business, yet many sales and marketing managers struggle to find the right customer rela...

Tags: CRM, SFA, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Inside CRM
Date: September 2007
Inside CRM
White PaperHosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
TrainingMBA Boot Camp View Available Dates and Locations This course provides an introduction to the core curriculum of university-level graduate busines...

Tags: Chicago, Strategy, Schaumburg, MBA, Marketing Research

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
TrainingMCITP: Enterprise Support Technician Boot Camp View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista to obtain Microsoft Cer...

Tags: Business Operations, Schaumburg, Quality, Operating Systems, Microsoft Windows Vista (Longhorn)

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White PaperThe Definitive Guide to Midmarket ERP Solutions An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are no...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, ERP, Software

Sponsored by: Inside ERP
Date: April 2008
Inside ERP
WebcastLive Webcast: Essential Archive Requirements for E-Discovery Corporate lawsuits are inevitable. When companies are sued, electronic data, and especially email is the first target of legal discovery. With increases in lawsuit freque...

Tags: Dell Computer Corp., E-mail, Lawsuit, MessageOne, Online Communications

Sponsored by: Dell MessageOne
Date: December 2008
Dell MessageOne
White PaperIt's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparab...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
White PaperYankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White PaperCRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all manageme...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White PaperChoosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White PaperLeading Consulting Engineers Discuss Power Factor, Real Power, and UPS Overload Read this paper for documentation of expert opinions from leading consulting engineers regarding various power trends that are occurring in the IT industry....

Tags: American Power Conversion Corp., Business Operations, Consulting, It Operations, Outsourcing

Sponsored by: American Power Conversion (APC)
Date: March 2006
American Power Conversion (APC)
White PaperTechRepublic Resource Guide: How well are you meeting your customers' needs? To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....

Tags: Marketing, Marketing Research, TechRepublic Inc.

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White PaperTechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM) This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This ...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Inside CRM

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White PaperTechRepublic Resource Guide: A firsthand look at successful CRM implementation CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconcept...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
Case StudyVoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra...

Tags: Call Centers, Telephony, Telecommunications, Telecom & Utilities, Software

Sponsored by: ShoreTel
ShoreTel
PresentationMicrosoft Dynamics® CRM Online Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning point? The moment when you ...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: September 2008
Microsoft
Resource CenterThe Evolution of Asset Management Asset management - i.e., the acquisition, use, maintenance, modification and disposal of critical assets and properties - is vital to most businesses' performance and suc...

Tags: Asset, Asset Management, Business Operations, Operational Planning

Sponsored by: IBM
Date: March 2007
IBM
White PaperLegal Considerations for e-Mail Archiving Implementing an e-mail archiving system is vital for compliance requirements. However, there are additional benefits: the reduction of e-mail storage needs, better use of...

Tags: Archiving, E-mail, E-mail Archiving, Online Communications

Sponsored by: Quest Software
Date: October 2008
Quest Software
White PaperEnabling Dynamic Business Processes With BPM And SOA: The Return on Investment Through Operational Efficiency and Business Innovation IBM commissioned Forrester Consulting to survey 300 business and IT leaders from US and UK to determine the level of common understanding and alignment between business a...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: September 2008
IBM
White PaperMaking sense of SOA and today's IT innovations New business technology initiatives are constantly popping up. But how do they relate to one another, and to your business? This white paper summarizes some of the more i...

Tags: Business Technology, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: September 2008
IBM
PresentationDiskeeper 2008 Multimedia Tour The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...

Tags: Diskeeper 2007 Multimedia Tour, Diskeeper Corp., Fragmentation, Multimedia

Sponsored by: Diskeeper
Date: January 2008
Diskeeper
WebcastLive Webcast: YouTube's 75 Percent Solution: Closing Down Illegal Videos Two years ago, illegal use of professionally created video was rampant on the Web, particularly on video sharing sites such as YouTube. Among those most visibly affected ...

Tags: Corporate Communications, Marketing, NBC Universal Inc., Productivity, Video

Sponsored by: ZDNet
Date: November 2008
ZDNet

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