 | How Business Networks are Evolving Today
View this short SAP Executive View video as Geoffrey Moore, Managing Director at TCG Advisors and leading professor in the field of Business Networks, presents how SOA an...
Sponsored by: SAP
Date: August 2008 | 
|
 | The Definitive Guide to Midmarket ERP Solutions
An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are no...
Sponsored by: Inside ERP
Date: April 2008 | 
|
| Choosing the Best CRM for Your Organization
CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...
Sponsored by: Oracle
Date: August 2007 | 
|
| Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 | 
|
| Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: July 2007 |
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- Showing items 1-40 of 871
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 | Webcast: The Top 5 Ways to Save Money with CRM
Customer Relationship Management, or CRM, is highly regarded as an excellent solution for making money but often overlooked as an equally effective tool for saving money....
Sponsored by: TechRepublic
Date: December 2008 | 
|
| Call-Center Comparison Guide
Compare these VoIP call-center vendors to find the best one for your business.
So, you know that a VoIP call-center enhances customer service and, in return, help...
Sponsored by: VoIP-News
Date: January 2008 | 
|
| Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: July 2007 |
|
| Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
|
 | UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gained
in the prerequisite...
Sponsored by: Global Knowledge
Date: January 2008 | 
|
| More Search Results Below | ||
| TechRepublic Resource Guide: How well are you meeting your customers' needs?
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....
Sponsored by: TechRepublic
Date: July 2008 |
|
| Computerworld Report - Enterprises Rate Importance of IP Telephony Features, Management, and Applications
The goal of Computerworld's March 2005 online survey was to better understand the challenges enterprises face with their telephone systems, and how IP telephony may addre...
Sponsored by: ShoreTel
Date: April 2005 | 
|
 | VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra... Sponsored by: ShoreTel |
|
| Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...
Sponsored by: Microsoft
Date: April 2008 | 
|
| Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...
Sponsored by: NTRglobal
Date: November 2006 | 
|
| Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was t...
Sponsored by: SchoolDude.com
Date: October 2008 | 
|
| Case Study: How a Pennsylvania School District Overcame its IT Asset Management Nightmare
The School District of Springfield Township (Oreland, PA) was struggling with a common issue: too much IT stuff and not enough staff. They grew fast, with over 2,000 mach...
Sponsored by: SchoolDude.com
Date: October 2008 |
|
| Live Webcast: Putting the Human Touch Back into Lead Generation
There are numerous tactics for generating leads these days--everything from the traditional email or phone call to the social media craze. But the real challenge is not n...
Sponsored by: Citrix Online
Date: December 2008 | 
|
| SOA ...Now What
The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coupling SOA and BPM in todays contemporary IT landsca...
Company: DSt
Date: November 2008 | DSt |
| Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?
In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering co...
Company: Siemens
Date: October 2008 | 
|
| Live Webcast: Learn the Secrets of IT Help Desk Productivity and User Perception
The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals th...
Company: Citrix Online
Date: September 2008 |
|
| Toptel Achieves Operating Efficiency and Improves Client Service With Remote Contact Center Capabilities
Toptel wanted to establish a flexible and scalable customer service system with the functionality required to establish a cutting edge contact center and integrate operat...
Company: Oracle
Date: September 2008 |
|
| Communications Enabled Business Process Software
Companies today face new and growing demands on their communications center. Having the right information readily available and accurate is key to ensuring that the busi...
Company: SDC Solutions
Date: August 2008 | 
|
| Delivering World-Class Customer Service With Every Interaction
Blue Cross and Blue Shield of Kansas City (BCBSKC) is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, custom...
Company: Nortel Networks
Date: July 2008 | 
|
| July 10th: Just MASH Marketing: The Customer Reference Mashup
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar...
Company: Serena Software
Date: July 2008 | 
|
| Make Customer Experience a Cornerstone of Your Revenue Strategy
View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), share how leading compa...
Company: Citrix Online
Date: July 2008 |
|
| Improving Office Productivity: Shared Workspace, Meeting Rooms, Conference Rooms Software
Desk sharing among mobile workers is known by several names: hoteling, hot-desking, virtual office, etc. It's simple and powerful. Mobile workers, like sales representati...
Company: EPAZZ, Inc.
Date: July 2008 | 
|
| L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes
L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveilla...
Company: Oracle
Date: July 2008 |
|
| Comic Relief Boosts Sport Relief 08 Funds by Handling 100% of Call Center Transactions Electronically
Comic Relief wanted to process all telephone donations received at the 6,500-seat virtual call center electronically to boost transaction speed, data quality, donor servi...
Company: Oracle
Date: June 2008 |
|
| Red Hat Drives Desktop Cost Savings for Europcar
As one of the world's leading car rental companies, Europcar has a network of over 2,600 branches across 118 countries, including 110 offices around Australia. Europcar f...
Company: Red Hat
Date: June 2008 | 
|
| Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of fina...
Company: Avaya
Date: June 2008 | 
|
| excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center
An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx re...
Company: Nortel Networks
Date: May 2008 |
|
| Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center ...
Company: Oracle
Date: May 2008 |
|
| Transformed Customer Service for Leading Scottish Financial Institution
As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible techn...
Company: Nortel Networks
Date: April 2008 |
|
| Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique chal...
Company: Microsoft
Date: April 2008 |
|
| Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing bu...
Company: Avaya
Date: April 2008 |
|
| Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to ...
Company: Avaya
Date: April 2008 |
|
| NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya tech...
Company: Avaya
Date: April 2008 |
|
| IAH Gets Ahead of the Game With Avaya MultiVantage Express
IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company al...
Company: Avaya
Date: April 2008 |
|
| Avaya Case Study: 9-1-1 and Beyond
9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia operated on separate and disparate communications platforms. By 2004 the existing st...
Company: Avaya
Date: April 2008 |
|
| eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility...
Company: Oracle
Date: April 2008 |
|
| Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's...
Company: Avaya
Date: March 2008 |
|
| EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Man...
Company: Avaya
Date: March 2008 |
|
| MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that would keep its online business running 24x7 and del...
Company: Avaya
Date: March 2008 |
|
| ComfortDelGro Offers Efficient, Innovative Call Booking Services With Advanced Avaya Contact Center Solution
ComfortDelGro wanted to maximize the profitability and operational effectiveness of their taxi business by balancing costs management against growing customer base. The i...
Company: Avaya
Date: March 2008 |
|
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