it service management

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Service Level Agreements Policy

Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles, responsibilities, and objectives between a company's IT department and one of its business areas. Use this policy as-is...

Tags: SLA, Service Level Management, It Operations, It service Management

Download resources 2008-11-19

Engineering Firm Doubles Revenue, Limits Overhead with Project Management Solution

Based in Houston, Texas, Commonwealth Engineering and Construction provides engineering and construction management services for the refining and chemical process industries. With the goals of driving operational efficiencies and enabling cost-effective growth, the company chose to centralize project management and accounting. Commonwealth turned to Microsoft® Gold Certified Partner New Vision...

Tags: Microsoft Dynamics, Microsoft Corp., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management

Case studies 2008-11-07

4ASoft Agenda (dmg)

Stay in touch with all kinds of contacts: clients, suppliers, colleagues and prospects. Import of addresses, verbal or visual alarm, efficient work with colleagues and assistants by assigning tasks to others and printing the schedules, project management. This version is the first release on CNET Download.com.

Tags: Colleague, Architektura, Document Management, Project Management, Tools & Techniques, Channel Management, Strategy, Enterprise Software, Software, Finance, Managerial Accounting, It Operations, It service Management, Management, Marketing

Software downloads 2008-11-01

ITIL® v3: Managing Across the Lifecycle

View Available Dates and LocationsThis is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business,...

Tags: Global Knowledge Network Inc., ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management

Training 2008-11-01

Maxmise IT Flexibility and Lower Costs With Grid Computing

This document discusses grid computing: Oracle's definition of it, the benefits of it, and the elements that comprise an Oracle Enterprise Grid Computing environment. It also highlights an Oracle customer's experiences, and covers when to implement grid computing and covers grid implementation strategies.

Tags: Oracle Corp., Grid Computing, Cloud Computing, Utility Computing, It Management, Network Technology, It service Management, Networking

White papers 2008-10-31

Ten Things to Know About Grid Computing on Windows

This Oracle whitepaper offers insights into Oracle Grid. A grid allows a business to add capacity, cheaply, whenever it is needed. What's more, an Oracle Grid can help you gain control of your computing resources on the database and application server tiers

Tags: Oracle Corp., Grid Computing, Microsoft Windows, Cloud Computing, Utility Computing, It Management, Network Technology, Application Servers, Middleware, Operating Systems, Software, It service Management, Networking, Enterprise Software

White papers 2008-10-31

Simple Project Management Tool (zip)

Simple Project Management Tool allows you to monitor and keep track of the amount of tasks/projects you have to do. It is a must-have for anyone who wants to list down all the projects/tasks that they need to complete. This tool is perfect for working from home, or small offices....

Tags: Project Management Tool, Bobby Johnson, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management

Software downloads 2008-10-29

Earned Value's Ascendancy in PPM

EVM & PPM earning new respect In the last few weeks, several vendors have made material announcements involving Earned Value EV. Earned Value or Earned Value Management EVM is a key concept in project management. The roots of this date back to the 1960s in...

Tags: NetSuite Inc., Computer Associates International Inc., PPM, Individual Step, Project Management, Tools & Techniques, Strategy, Software As A Service (SaaS), Government, It Operations, It service Management, Management, Emerging Technologies, Brian Sommer

Blog posts 2008-10-23

Amazon: EC2 is production ready; Will enterprises bite?

Amazon Web Services EC2 Elastic Compute Cloud service has dropped the beta tag, added a service level agreement and launched Windows and SQL betas and plans a management console. Add it up and it appears that Amazon is giving prospective enterprise customers most of the things they...

Tags: SLA, Amazon.com Inc., EC2, Windows Instance, Service Level Management, Microsoft Windows, It Operations, It service Management, Operating Systems, Software, Larry Dignan

Blog posts 2008-10-23

Grid Computing meets ET

Could you run your nightly batch cycle on your employees' PCs? Maybe save a bundle on hardware? Probably not. The technique is best for compute-intensive tasks--tasks that require lots of calculation and little data. by Ed Gottsman

Tags: Grid Computing, Productivity, Cloud Computing, Utility Computing, It Management, Network Technology, It service Management, Networking, Ed Gottsman, PC, Rich Internet Application, Machine

Blog posts 2008-10-19

Oracle, Primavera and competitors in the PPM space

Primavera competitors see problems with the Oracle acquisition of Primavera. The biggest issues concern the path Oracle may take to deliver its vision of an "Enterprise" Project Portfolio Management solution. See what Primavera prospects should do now to protect themselves. by Brian Sommer

Tags: Oracle Corp., Project Management, Tools & Techniques, Mergers & Acquisitions, Corporate Law, Strategy, It Operations, It service Management, Management, Investment, Finance, Business Operations, Brian Sommer, Solution, J.D. Edwards & Co., Primavera

Blog posts 2008-10-19

From Chapter Two: The appliance computing culture

The distinguishing best practice in application appliance computing is the absence of development programming. by Paul Murphy

Tags: Workforce Management, Development Tools, Human Resources, Software Development, Software/Web Development, Paul Murphy, SLA, Information Technology, Environment, Best Practice, Appliance Computing, Service Level Management, Data Centers, Mainframes, Strategy, Servers, It Operations, It service Management, Storage, Hardware, Data Management, Management

Blog posts 2008-10-17

IT project portfolio management tool

Stay on top of your project portfolio with the help of this sample project management tool from seasoned IT leader Jay Rollins. For more information on classifying projects to make sure they mirror your organization's approach to business, see this entry in TechRepublic's CIO for Hire blog.

Tags: Information Technology, Project Portfolio Management, Tool, Jay Rollins, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management

Download resources 2008-10-15

Renaissance in Portfolio Management & GRC?

Why Oracle Bought Primavera Now ? (Note: I actually prepared this post 24 hours before the Oracle - Primavera announcement. Now, it seems a bit obvious.) A few months ago, businesses had access to vast amounts of inexpensive capital. With lots of exceptionally low cost...

Tags: Oracle Corp., Initiative, Project Portfolio Management, Primavera, Project Management, Tools & Techniques, Productivity, It Operations, It service Management, Management, Brian Sommer

Blog posts 2008-10-08

Oracle + Primavera

Where are the lucky couple registered? Yesterday, Oracle announced that it would be purchasing Primavera. Details of the transaction have not been made public. Already we see that Oracle has stated that Primavera management and employees will become part of a global business...

Tags: Oracle Corp., Professional Services, Primavera, Project Management, It Operations, It service Management, Brian Sommer

Blog posts 2008-10-08

Oracle catches another minnow; Buys Primavera

Oracle said Wednesday that it is acquiring Primavera Software, which makes project portfolio management software. The purchase of Primavera--terms weren't disclosed statement--highlights how Oracle is content to acquire smaller firms instead of big bang purchases like BEA at the moment. On Oct. 1, Oracle...

Tags: Oracle Corp., Project Portfolio Management, PPM, Project Management, Tools & Techniques, It Operations, It service Management, Management, Larry Dignan

Blog posts 2008-10-08

With Systinet 3.0, HP broadens SOA governance role to encompass services lifecycle, business processes, IT service management

The movement is to expand SOA governance, but perhaps more importantly, expand governance in general across more of what IT touches. Rules, roles, business context, policy, development-to-deployment lifecycles, operational efficiency, projects and services -- all need to be brought into a contextual whole. Not by a common product set, but...

Tags: Business Process, Registry, Hewlett-Packard Co., Information Technology, IT Service Management, SOA, SOA Governance, Systinet Corp., HP SOA Systinet 3.0, HP Software, Service-Oriented Architecture (SOA), Web Services, Middleware, Strategy, Enterprise Software, Software, Management, Dana Gardner

Blog posts 2008-10-06

RationalPlan Multi Project for Mac (dmg)

RationalPlan Multi Project by Stand By Soft is a great alternative to Microsoft Project with some extra-features like multiproject management. The application is covering project management area from WBS construction, project planning and scheduling to critical path management, overallocated resources detection, progress tracking, and cost estimation. At any moment you...

Tags: Apple Macintosh, StandBySoft, Project Management, Tools & Techniques, Microsoft Project, Strategy, Document Management, It Operations, It service Management, Management, Microsoft Office, Office Suites, Software, Enterprise Software, Finance, Managerial Accounting

Software downloads 2008-10-03

10 must-have Linux office applications

Does Linux have what it takes to meet the needs of the corporate desktop? Jack Wallen thinks so. Here's his list of office apps that can handle everything from word processing to project management to data backups.This download is also available as an entry in our 10 Things blog.

Tags: Jack Wallen, Linux, UNIX, Project Management, Operating Systems, Open Source, Tools & Techniques, Software, It Operations, It service Management, Management

Download resources 2008-10-01

Service Level Agreement Template

Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles, responsibilities, and objectives between a company's IS department and one of its business areas. Use this document as-is...

Tags: SLA, Service Level Management, It Operations, It service Management

Download resources 2008-09-30