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- Investing in the right vehicles for change
- Bailing out Detroit won't change these automotive businesses, unless the automotive leaders truly want to embrace changing their very DNA and use the vehicles at their disposal to make them more profitable, more innovative and more nimble than their competitors. by Phil Fersht
- Tags: Vehicle, DNA, Business, Outsourcing, Biotechnology, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-11-22
- Unstructured transparency - the management methodology that pulls us through the crunch?
- I've just spent a couple of fascinating days at the HCL Global Meet in Orlando, Florida. As the name suggests this was a very international gathering of HCL's partners, clients, staff and thoughtleaders in the management and collaboration space. I've written before about...
- Tags: Innovation, Pyramid, Employee, Financial, CEO, HCL Global Meet, Vineet Nayar, Nayar, HCL Tech, Krishnan, Hamel, Business Process Outsourcing (BPO), Leadership, Strategy, It Services, Team Management, Branding, Financial Accounting, It Operations, Management, Marketing, Finance, Oliver Marks
- Blog posts 2008-11-19
- Service Level Agreements Policy
- Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles, responsibilities, and objectives between a company's IT department and one of its business areas. Use this policy as-is...
- Tags: SLA, Service Level Management, It Operations, It service Management
- Download resources 2008-11-19
- SOA, BPM cozy up to desktop with TIBCO, OpenSpan partnership
- Together the products cover SOA infrastructure requirements while ushering the services to the prevalent clients. The proper paths for SOA workflows and processes out to the user has been a subject of much and varied discourse over the past few years. There is no right answer; the more the better....
- Tags: TIBCO Software Inc., Desktop, Partnership, BPM, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dana Gardner, Business Process, OpenSpan, OpenSpan Platform, TIBCO iProcess Suite, Operational Planning, Business Process Automation, Business Operations, It Operations
- Blog posts 2008-11-18
- Texas gov. intercedes in failing IBM project
- Texas Governor, Rick Perry, ordered state agencies to stop transferring data to IBM to prevent data loss on a failing project. Here's what's going on with this failure-in-progress. by Michael Krigsman
- Tags: Texas, IBM Corp., Advertising & Promotion, Marketing, Michael Krigsman, Agency, State, Backups, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Blog posts 2008-11-18
- IT offshoring is exaggerated and the IT labor shortage is real
- IT departments are planning to increase offshore outsourcing in 2009, after two years of declines. Nevertheless, a new survey shows offshoring remains a very small portion of IT budgets, and U.S. IT leaders say they're still grappling with an IT labor shortage. by Jason Hiner
- Tags: Information Technology, Offshoring, IT Offshoring, IT Department, Strategy, Management, Jason Hiner, SIM Card, Offshore Outsourcing, Society Of Information Management, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Blog posts 2008-11-17
- Can flagging industries be replaced by BPO services?
- President-Elect Obama is facing a massive task to redeploy workers in consolidating and declining industries, such as automotive manufacturing. Could creating BPO jobs we an answer? Could the USA become a competitive BPO location? by Phil Fersht
- Tags: BPO, Industry, President-Elect Obama, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht, Job, Chrysler LLC, Recruitment & Selection, Human Resources, Workforce Management
- Blog posts 2008-11-16
- Webcast: Competing in an International Markeplace
- David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who are looking to either expand internationally or outsource. Subject areas include: Selling considerations - what...
- Tags: Supply Chain, Webcast, CDC Software, Supply Chain Management (SCM), Outsourcing, Purchasing & Procurement, Manufacturing, Strategy, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Webcasts 2008-11-13
- NFL lobbyist on White House staff pushes for online gambling ban
- With a former NFL lobbyist now at the White House, Treasury takes time out from financial crisis to ensure that football gets a monopoly on online gaming, even though billions of dollars of taxable revenue are now flowing offshore. by Richard Koman
- Tags: Lobbyist, White House, NFL, Games, Financial Accounting, Outsourcing, Personal Technology, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Richard Koman, Industry, Business Ethics, Regulations, Internet, Taxes, Strategy, Leadership, Management, Government, Financial Planning
- Blog posts 2008-11-12
- Enabling Dynamic Business Processes With BPM And SOA
- IBM commissioned Forrester Consulting to survey 300 business and IT leaders from US and UK to determine the level of common understanding and alignment between business and IT groups on key issues related to impact of their existing processes on operational efficiency and business innovation and how BPM and SOA...
- Tags: Business Process, BPM, SOA, IBM Corp., Service-Oriented Architecture (SOA), Operational Planning, Business Process Automation, Strategy, Enterprise Software, Web Services, Middleware, Software, Business Operations, It Operations, Management
- White papers 2008-11-12
- The time is now for a Microsoft-Yahoo search deal
- The patience over Microsoft and Yahoo's never-ending deal dance is wearing thin among the chattering class--bloggers, analysts and folks sick of following this dysfunctional courtship--and the consensus is right. The time to do a Microsoft-Yahoo deal is now and it's time to put aside the bad boardroom blood and hook...
- Tags: Yahoo Search, Yahoo! Inc., Microsoft Corp., Squali, Aggarwal, Data Centers, Outsourcing, Search, Storage, Hardware, Data Management, It Operations, Business Operations, Outsourcing & Subcontracting, Larry Dignan
- Blog posts 2008-11-11
- 10 things to check before you start working on the help desk
- If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.This download is also available...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-11-11
- Wave of the future for alternative energy?
- Courtesy: Pelamis Get out your atlas, see if you can find Agucadoura, Portugal. Just three miles offshore there, these big metallic sea snakes are bobbing in the ever-restless waves of the North Atlantic. And they're generating electricity for over a thousand homes on...
- Tags: Alternative Energy, Portugal, Pelamis Wave Power, Venture Capital, Telecom & Utilities, Outsourcing, Finance, Financing Startups, It Operations, Business Operations, Outsourcing & Subcontracting, Harry Fuller
- Blog posts 2008-11-10
- Will Tim Cook be the next Steve Jobs?
- Last month, after a press event at Apple's Cupertino headquarters, I made an off-the-cuff observation about the future leadership of the company. In short, I commented on how Chief Operating Officer Tim Cook, who took a portion of stage time from Jobs to talk about new notebooks, was wearing blue...
- Tags: Steve Jobs, Apple Inc., CEO, Leadership, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting, Sam Diaz
- Blog posts 2008-11-10
- Blackberry Storm set for lift-off?
- Updated: Does Verizon Wireless finally have a date to roll out the Blackberry Storm? In a conversation with Verizon's helpdesk on an unrelated issue, a customer rep spilled the beans that the release date is Nov. 17. Here's what we've heard so far: Verizon...
- Tags: Apple iPhone, RIM BlackBerry, Verizon Wireless, Handhelds, Smart Phones, Help Desk, Product Marketing, Hardware, Consumer Electronics, Personal Technology, It Operations, Marketing, Larry Dignan
- Blog posts 2008-11-10
- The change imperative: It's back-to-basics time
- It's about accepting we now operate in a global economy and that we are competing at a level where we need to work as hard, and as smart, as the next nation. I hope President-Elect Obama can help instill a new work culture in the US. by Phil Fersht
- Tags: Imperative, Phil Fersht, Meltdown, BPO, Industry, Deterioration, Business Process Outsourcing (BPO), Outsourcing, Strategy, Banking, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Financial Services
- Blog posts 2008-11-10
- Engineering Firm Doubles Revenue, Limits Overhead with Project Management Solution
- Based in Houston, Texas, Commonwealth Engineering and Construction provides engineering and construction management services for the refining and chemical process industries. With the goals of driving operational efficiencies and enabling cost-effective growth, the company chose to centralize project management and accounting. Commonwealth turned to Microsoft® Gold Certified Partner New Vision...
- Tags: Microsoft Dynamics, Microsoft Corp., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies 2008-11-07
- Case Study Webcast: How a top California School District Chose its Help Desk
- Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of...
- Tags: Webcast, Information Technology, SchoolDude Inc., Help Desk, Call Centers, Strategy, It Operations, Management
- Webcasts 2008-11-06
- Leading Consulting Engineers Discuss Power Factor, Real Power, and UPS Overload
- The purpose of this paper is to document expert opinions from leading consulting engineers regarding various power trends that are occurring in the IT industry.
- Tags: United Parcel Service Of America Inc., American Power Conversion Corp., Consulting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2008-11-05
- SOA ...Now WhatSOA ...Now What
- The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coupling SOA and BPM in todays contemporary IT landscape. It also discusses where these technolgies may take us in the future and identifies some pitfalls to be wary of along the way....
- Tags: BPM, SOA, DSt, Service-Oriented Architecture (SOA), Business Process Automation, Operational Planning, Enterprise Software, Web Services, Strategy, Middleware, Software, It Operations, Business Operations, Management
- White papers 2008-11-04
White Papers and Webcasts
