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American Customer Satisfaction Index (2 results)
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- J.D. Power: Apple's iPhone top dog in customer satisfaction
- J.D. Power: Apple's iPhone top dog in customer satisfactionI'm surprised......they could find enough iPhone business users to get a meaningful sample.Joking aside, do we have the sample size numbers?To own is to knowIt's been my view since I first purchased my iPhone over a year ago. Those who complain about...
- Discussion threads 2008-11-06
- J.D. Power: Apple's iPhone top dog in customer satisfaction
- Apple's iPhone snagged J.D. Power's top customer satisfaction rating in a study of business smartphone users. In its 2008 Business Wireless Smartphone Customer Satisfaction Study J.D. Power said the iPhone had a customer satisfaction score of 778 on a 1,000 point scale. Research in Motion was second...
- Blog posts 2008-11-06
- Missionpharma Streamlines Documentation Procedures and Ensures Customer Satisfaction
- Missionpharma wanted to support the increasing demand for high-quality products and supply and allow the organization to more effectively track goods through the supply chain and estimate their time of arrival. The challenge was to streamline processes for order management documentation and adopt an IT solution with the ability to...
- Case studies 2008-09-01
- USG Corporation Extends Customer Satisfaction Leadership With Integrated Supply Chain Management
- EUSG Corporation wanted to extend customer satisfaction leadership by improving on-time delivery performance and become the easiest company with which to do business in the industry by reducing the time customers need to devote to processing transactions. The challenge was to provide customers with timely, accurate, easy-to-access information about product...
- Case studies 2008-09-01
- What SaaS can teach us about customer service
- What SaaS can teach us about customer serviceGood Advice!As someone actively engaged in the software as a service industry, I can confirm that Archie Black's advice is spot on. I work for PayCycle, an online payroll company that embodies the SaaS model. Our customers don't make distinctions between...
- Discussion threads 2008-08-28
- Google, Apple surge in customer satisfaction rating
- Google, Apple surge in customer satisfaction ratingUS Postal Service scores higher than wireless carriersLarry, I blogged last year that it was telling that the USPS did better in the ACSI surveys each year than our wireless carriers - Verizon et alSad to see in 08 it is the same. But...
- Discussion threads 2008-08-19
- Apple tops customer satisfaction survey ... again
- Apple tops customer satisfaction survey ... againDellI have always owned Dell machines. Although I have never had to have one of them replaced, I have heard fro mothers that it was a painstaking process. So it makes sense that they are 10 points behind Apple. My friends that have had...
- Discussion threads 2008-08-19
- Apple tops customer satisfaction survey ... again
- Is there a link between Apple's strong quarter-on-quarter growth and achieving a 10-point lead over its closest rival on the American Customer Satisfaction Index ACSI? You bet! by Adrian Kingsley-Hughes
- Blog posts 2008-08-19
- Google, Apple surge in customer satisfaction rating
- Google and Apple were among the big winners in the University of Michigan's second quarter American Customer Satisfaction Index. The index, released Tuesday, found that overall satisfaction among consumers fell 0.1 percent to 75.1 on a 100 point scale. Among the key technology movers...
- Blog posts 2008-08-19
- Top US wireless providers in customer satisfaction: Verizon, Alltel, TMobile, ATT
- Wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the JD Power and Associates. The average amount of time wireless customers spend on hold before speaking with a customer service representative...
- Blog posts 2008-08-15
- Most popular digital cameras by customer satisfaction in 2008
- The Canon EOS Digital SLR, Canon PowerShot G, Fujifilm Finepix S, Lumix Panasonic DMC-TZ, Nikon D and Sony Cyber-shot T series rank highest in customer satisfaction with digital cameras in their respective segments, according to the J.D. Power and Associates. The Fujifilm Finepix S series ranks highest in the point...
- Blog posts 2008-08-01
- POWEO Streamlines Business Processes to Improve Customer Satisfaction
- POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and manage an increasing volume of potential customers following privatization. The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction,...
- Case studies 2008-08-01
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...
- Blog posts 2008-07-07
- CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
- CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root...
- Case studies 2008-06-01
- Manufacturer Improves Content Management, Collaboration, Search - And Customer Satisfaction
- Exterran - a service and equipment provider to the oil and gas industries, formed from the merger of Hanover and Universal - had an enterprise portal, but employees shied away from it because it was difficult and time-consuming to use. This resistance affected global collaboration and was a potential roadblock...
- Case studies 2008-05-01
- Customer satisfaction across financial service institutions
- Financial Institution 2006 2007 2008 Bank 69% 70% 72% Credit Card Company 63% 62% 65% Brokerage Firm 66% 67% 70% Source: comScore by NB
- Blog posts 2008-04-21
- With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
- Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. Customer data resided with individuals in...
- Case studies 2008-04-18
- Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
- When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft Office Outlook and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. These challenges motivated executives...
- Case studies 2008-04-18
- Forklift Manufacturer Improves Processes, Increases Customer Satisfaction
- Mitsubishi Caterpillar Forklift Europe MCFE manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a way to capture sales and service information in a single repository and extend configuration and spare-parts order processes to its distributors throughout the region....
- Case studies 2008-02-01
- Making EAZ Deals Easy: Enhancing the Online Shopping Experience and Increasing Customer Satisfaction
- EAZ Deals provides a wide range of computer electronics and is dedicated to customer satisfaction. The company wanted to create an engaging on-line shopping experience that is easy to use to drive sales and increase customer loyalty. EAZ deployed Leverage Web 2.0 to develop a rich internet application that expands...
- Case studies 2008-01-01
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