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CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root...

Tags: BMC Software Inc., Customer Satisfaction, CGI Group Inc., Telecommunications, It Management, It service Management

Case studies 2008-06-01

Single-Window Government: Using the New Generation of e-Government to Transform Government Operations

New technologies combined with an unprecedented abundance of available information is leading to a resurgence of self-reliance in people around the world. Recognizing this trend, the U.S. federal government has labeled its electronic government initiative "My Government, My Terms." Yet old-style bureaucracy has centered services around working practices rather than...

Tags: CGI Group Inc., Government, E-government, Vertical Industries, Federal Government, Enterprise Software, Software

White papers 2005-07-13

Tax and Revenue Solutions for Government Agencies

Taxpayers are increasing their demands for more functionality over the Internet, while new advancements have been made to improve the process of gathering, sharing, and using taxpayer information. Prudent, effective technology investments are essential to keep pace with this changing face of revenue management. However, to justify significant investments, a...

Tags: Agency, CGI Group Inc., Taxes, Free Trade, Government, Financial Planning, Finance

White papers 2005-07-01

Claims Administration Outsourcing

Processing insurance claims quickly and accurately is good business. It helps to moderate claim payouts and satisfy policyholders, as well as increase productivity and reduce cost. Outsourcing your claims administration can help you achieve all of these benefits while at the same time freeing you up to focus on your...

Tags: Administration, CGI Group Inc., CGI, Claims Administration, Outsourcing, Scripting Languages, Insurance, Workforce Management, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Web Development, Corporate Insurance, Human Resources

White papers 2005-04-01

Software Assets Management - Modeling Issues and Proposed Models

Too often, software intensive organizations can only track the initial assignment of software to a resource but not necessarily thereafter. In such organizations, Software Asset Management SAM is often a reactive process. To improve management of assets, the IT industry can learn from other disciplines, in particular from public works...

Tags: Asset, Software, Industry, CGI Group Inc., Modeling, Asset Management, Tools & Techniques, Operational Planning, Business Operations, Management

White papers 2005-01-12

AMS Advantage Financial Management

While some enterprise resource planning ERP software providers assert that public sector organizations should reengineer their financial practices to follow commercial standards, CGI-AMS knows that government accounting has its own set of requirements. Drawing upon more than 30 years of experience in the delivery of public sector software and consulting...

Tags: Financial, ERP, CGI Group Inc., Enterprise Resource Planning (ERP), Financial Management, Financial Accounting, Enterprise Software, Software, Financial Planning, Finance

White papers 2004-10-07

AMS Advantage Procurement

The public sector procurement process is multifaceted and complex. At the state and local levels, decentralized or disparate organizations, tight budgets, and local control concerns may further complicate a system where fairness and public scrutiny are also key factors. AMS Advantage Procurement was built with these complexities in mind. Designed...

Tags: CGI Group Inc., Procurement, Purchasing & Procurement, Business Operations

White papers 2004-10-07

California Franchise Tax Board

For the California Franchise Tax Board FTB, which serves the State's 15 million taxpayers, a creative partnership was necessary to produce a solution that would improve internal processes, collections, and customer service. The FTB found the partner they were looking for in AMS. AMS and the FTB developed CAPS, PASS,...

Tags: CGI Group Inc., Taxes, Free Trade, Business Structures, Financial Planning, Finance

Case studies

CGI's Triangle Solution Modernizes Oil & Gas Production Accounting at APF Energy and Provides Solid Platform for Growth

Located in Calgary, Alberta, APF Energy Trust is a royalty trust that was created in December, 1996 to provide unit-holders with stable, regular dividend distributions based on cash flow generated from high-quality oil and gas properties located throughout Western Canada and the United States. To keep track of its oil...

Tags: Accounting, Dividend, CGI Group Inc., CGI, Scripting Languages, Operational Accounting, Financial Services, Software/Web Development, Web Development, Finance

Case studies

Additional Resources

Dell applies its own data center lessons to new green IT services

As a business society, we've been pretty much used to thinking of information technology as a disposable asset. Even data centers were built with a 10-year lifespan in mind, which means a lot of the work done and systems deployed around the year 2000 is quickly reaching that maturity point....

Tags: Dell Computer Corp., Data Center, Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2008-12-02

Top Web companies in October 2008

Parent Audience, 000 Time 1. Google 128,667 1:57:26 2. Microsoft 121,819 2:35:43 3. Yahoo! 117,715 3:22:08 4. AOL LLC 88,028 3:34:41 5. News Corp. Online 78,135 1:36:45 6. eBay 60,543 1:40:32 7. InterActiveCorp 60,092 0:17:20 ...

Tags: Internet, NB

Blog posts 2008-12-02

'Semantic Web for Business' ultimately misses the mark

Weighing in at 416 text-packed pages, Semantic Web for Business could have been the latest attempt to bridge the divide between the university hotbeds of Semantic Web research and a business community ripe for persuading of semantic technologies' multifarious benefits. In that, though, the volume proves ultimately unsatisfying and a...

Tags: Semantic Web, Internet, Paul Miller

Blog posts 2008-12-02

Just what does it take to switch to desktop Linux (part 2)?

At well over 300 talkbacks and counting, plenty of folks took my challenge (and my reader's challenge) to sort out just what it would take to switch from Windows to desktop Linux. Obviously, there was plenty of the standard Windows vs. Linux bickering, but there were also a lot...

Tags: Desktop, Americans With Disabilities Act, Desktop Linux, Linux, Microsoft Windows, Americans With Disabilities Act (ADA), Operating Systems, UNIX, Open Source, Remote Access, Software, Human Resources, Gender And Diversity, Christopher Dawson

Blog posts 2008-12-01

Hi Def Voice: Cool Sounding, But Do You Care?

Who doesn't hate a bad phone connection, but just how bad does a connection have to be before you're willing to pay for a really good one? That's the question telephony vendors are wondering, as they deliver hi-def...

Tags: Phone, Voice, Codec, Voice Channel, Telecom & Utilities, Dave Greenfield

Blog posts 2008-12-01

Hackers boot Linux on iPhone

A new front has opened in the ongoing arms race between Apple and iPhone hackers, with one hacker group making the iPhone boot with a Linux 2.6 kernel. A new front has opened in the ongoing arms race between Apple and iPhone hackers, with one hacker group making the...

Tags: Apple iPhone, Hacker, Linux, Hacking, Operating Systems, Software, Security, Apple, hackers, iPhone, OS X, port, kernel, Chris Duckett, Builder AU, Chris Duckett, Builder AU

News items 2008-12-01

'Dumbing down' the security profession

* Ryan Naraine is traveling. Guest editorial by Shyama Rose The market for the development and implementation of source code analysis static and dynamic tools is swelling. Companies are increasingly relying on source code analysis tools to identify security-related vulnerabilities. The demand and reliance...

Tags: Analysis Tool, Vulnerability, Analysis, Tool, Productivity, Security, Ryan Naraine

Blog posts 2008-12-01

Surveys show consumers love HDTVs, but show some confusion about HD programming

Two recent research studies have found that the demand from U.S. consumers for HDTVs hasn't slackened despite the tough economy, but confusion remains about what you do with the TV once the set is purchased. You would presume that people are seeking out HDTVs in order to...

Tags: HDTV, Survey, Blu-ray, Programming, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sean Portnoy

Blog posts 2008-11-30

Don't call me a 'mommyblogger' - the Motrin brouhaha

* Jennifer Leggio is on vacation Guest editorial by Joanne Bamberger Things got a little heated in the blogosphere last week over a Motrin ad suggesting that babies were the new mommy accessory. I don't know what was going on the...

Tags: Mother, Advertisement, Network, Blog, Insult, Joanne Bamberger, Blogging, Networking, Internet, Jennifer Leggio

Blog posts 2008-11-28

Chill-Off project tests various recipes for real-world data center cooling

It seems appropriate as I hunker down in my rather chilly office that I pen this post about the ongoing data center "Chill-Off" projects being run by the Association For Computer Operations Management AFCOM in Northern California. The intention of the Chill-Off demonstrations/tests is to monitor the effect of modular...

Tags: Data Center, Blog, Data Centers, Blogging, Storage, Hardware, Data Management, Internet, Heather Clancy

Blog posts 2008-11-27

Top 50 US ad carriers in October 2008

Rank Property Audience, 000 Reach 1 Platform-A 173,713 91% 2 Yahoo! Network 164,080 86% 3 Google Ad Network 158,928 83% 4 ValueClick Networks 155,356 82% 5 Specific Media 150,176 79% 6 Tribal Fusion 144,354 76% 7...

Tags: Advertisement, Media, Carrier, Advertising & Promotion, Marketing, NB

Blog posts 2008-11-26