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Webcast: Competing in an International Markeplace

David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who are looking to either expand internationally or outsource. Subject areas include: Selling considerations - what...

Tags: Supply Chain, Webcast, CDC Software, Supply Chain Management (SCM), Outsourcing, Purchasing & Procurement, Manufacturing, Strategy, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Management

Webcasts 2008-11-13

Webcast: The Four Pillars of Manufacturing Effectiveness

Bill Canis, VP of the Manufacturing Institute, leads this Webcast covering topics such as lean manufacturing, using available resources, workforce development and competing internationally. View this Webcast to learn how: Manufacturers seek partners at every stage of the global supply chain - from research...

Tags: Supply Chain, Webcast, CDC Software, Workforce, Supply Chain Management (SCM), Recruitment & Selection, Workforce Management, Manufacturing, Payroll Solutions, Enterprise Software, Software, Human Resources

Webcasts 2008-10-15

Webcast: Leveraging Your Investment in SharePoint

There is typically a simple problem SharePoint initially solves for most businesses, as a point solution - moving from a flurry of emails and attachments to a basic online document storage location. But what about when you are ready to scale or do more? The presentation covers...

Tags: Webcast, Microsoft SharePoint, Investment, CDC Software, Portals, Collaboration, Groupware, Web Technology, Enterprise Software, Internet, Software

Webcasts 2008-05-21

40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution

The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human performance within IT organizations have been adopted. The Help Desk area within these organizations is a focal point for this practice. This white...

Tags: Technique, Thomson First Call, CDC Software, Help Desk, Call Centers, Productivity, It Operations

White papers 2008-04-10

Tired of the Same Old Song? Crank Up the ROI of Your Help Desk

The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Learn more about how to maximize your investment to drive ROI that will be music to the executives' ears.

Tags: ROI, CDC Software, Roi/Tco, Help Desk, Call Centers, Finance, Managerial Accounting, It Operations

White papers 2008-01-01

CRM: The Essential Guide

This paper distills insights from Pivotal customers and prospects, industry analysts, and journalists into five key principles for CRM success. These five principles can be used as a guide for selecting the right solution, and ultimately, delivering CRM success. The paper features real-world lessons in CRM from companies including Allianz...

Tags: CDC Software, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2006-01-09

Building Relationship Capital: Client Relationship Management for the Capital Markets

Current market trends in both investment banking and equity sales, trading, and research demand a rapid and sophisticated response, not just in terms of corporate strategy, but in the technologies and processes put in place to support these strategic moves. Without the proper technology bedrock - one that builds and...

Tags: Capital Market, Relationship, CDC Software, Investment, Financial Services, Sales Strategy, Strategy, Finance, Sales, Management

White papers 2005-10-01

Introduction to Strategic CRM for High-Production Homebuilders

There has been a great deal of discussion within the homebuilder community regarding the application of customer relationship strategies to marketing, sales, and service-warranty operations. Much of the discussion has centered on a very limited application of this technology in the sales automation area. There seems to be a perception...

Tags: CDC Software, SFA, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

White papers 2005-05-18

Wayne Homes Implements Innovative Automated Marketing and Lead Management Using Pivotal CRM

Wayne Homes by Centex is a leading builder of award-winning handcrafted homes, providing customers in seven states in the mid- and southeast United States with more than 30 years of experience. Wayne Homes was unable to effectively manage the large number of leads generated from rapid industry growth and successful...

Tags: CDC Software, Pivotal Corp., CRM, Marketing Research, Marketing

Case studies

Sales Representatives at Sage Products Can Manage More Accounts - A Tenfold Increase Since Using Pivotal

From clinics to hospitals to community care facilities, Sage needs to support them all with its medical devices. The changing industry has resulted in a huge growth in Sage's customer base, so that they are now servicing more than 150,000 customers in the healthcare arena. Keeping track of contact with...

Tags: TenFold, CDC Software, Pivotal Corp., Sales Strategy, Sales Force Management, Healthcare, Advertising & Promotion, Vertical Industries, Customer Relationship Management (CRM), Benefits, Sales, Marketing, Enterprise Software, Software, Human Resources

Case studies

Mikohn Places a Safe Bet With Pivotal CRM

Mikohn is a diversified supplier to the casino gaming industry worldwide, specializing in "The development of innovative products with recurring revenue potential". The company set out on a search for a Customer Relationship Management CRM solution that could help tie together all of Mikohn's disparate customer information and ensure that...

Tags: CDC Software, Pivotal Corp., CRM, Mikohn, Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Strategy, Sales, Marketing, Software, Management

Case studies

Pivotal Case Study: Holophane Corporation

Much of Holophane's success is directly attributable to the work of Holophane's direct sales team, which is known within their industry for their work in providing customized lighting design and product assistance in creating lighting solutions based on unique customer needs. Although Holophane's strength has always been in its ability...

Tags: CDC Software, Pivotal Corp., Manufacturing, Sales Strategy, Sales

Case studies

Biosite Improves Customer Intelligence With Pivotal

Headquartered in San Diego, California, Biosite Incorporated provides novel, rapid medical diagnostics that improve a physician's ability to diagnose debilitating and life-threatening diseases. When the company's homegrown customer concerns tracking system which required some paper documentation was proving to be too cumbersome, a Biosite team started looking for a system...

Tags: Biosite Inc., CDC Software, Pivotal Corp., Biosite, Team Management, Customer Relationship Management (CRM), Enterprise Software, Management, Software

Case studies

Farm Credit Services of America Doubles Its Net Worth and Increases Its Assets by 60%

Farm Credit Services of America, based in Omaha, Nebraska, is dedicated to serving the agricultural credit and financial needs of farmers and ranchers in Iowa, Nebraska, South Dakota, and Wyoming. In 1998, Farm Credit Services of America began to reinvent itself with a vision of becoming more accessible, customer responsive,...

Tags: Asset, America, Nebraska, CDC Software, Insurance, Financial Planning, Strategy, Business Operations, Corporate Insurance, Finance, Management

Case studies

Pivotal Case Study: IOB Thomson

Prior to the implementation of their Pivotal CRM solution, IOB Thomson in Brazil based its sales, telemarketing and customer service activities on stand-alone, administration intensive systems. Today, drawing on the power and flexibility of the Pivotal CRM Suite, IOB Thomson has witnessed an increase in customer retention and satisfaction rates...

Tags: CDC Software, Thomson Corp., Pivotal Corp., Sales Strategy, Telemarketing, Sales Force Management, Customer Relationship Management (CRM), Product Marketing, Sales, Marketing, Marketing Research, Enterprise Software, Software

Case studies

Pivotal Case Study: Warehouse Stationery

New Zealand owned and operated company, Warehouse Stationery, is renowned as one of the country's leading retailers of major office products, evolving from a stationery category killer to a major office products solution provider, growing sales from $800k to $124million per annum. In addition to its highly successful retail offering,...

Tags: CDC Software, Pivotal Corp., B2B, Sales Strategy, Sales Force Management, E-business/E-Commerce, Internet, Sales

Case studies

Bringing Geographic Information Systems to the World

As with many large organizations, ESRI has experienced an explosion of customer-related information all over the company. By operating from a coordinated company knowledge base, ESRI concluded that it would be able to ensure that every marketing mailing, technical update, company newsletter or support document distributed by the company could...

Tags: Environmental Systems Research Institute Inc., CDC Software, GIS, Strategy, Software, Management

Case studies

Mold-Masters Extends Its Global Reach With Pivotal

Headquartered in Georgetown, Canada, Mold-Masters employs approximately 1000 people globally, serving customers in more than 40 countries. Before Mold-Masters implemented a Pivotal CRM system in the late 1990s, the company had developed a homegrown database of customer contacts. But the solution wasn't easy for the field sales reps to access...

Tags: CDC Software, Pivotal Corp., Mold-Masters, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software

Case studies

CARF Manages Growing Demand for Accreditation With Pivotal Solution

Consumers of human services are demanding higher standards and greater accountability from service providers. CARF is a not-for-profit accrediting body that is addressing this problem by establishing customer-driven standards to help providers measure and improve the quality, value and outcomes of their services. To manage the vast and growing demands...

Tags: CDC Software, Pivotal Corp., Standards, CARF, Partner Relationship Management (PRM), Quality, Business Services, Enterprise Software, Software, Business Operations

Case studies

Pivotal Helps Popular Australian Football Club to Build a Team on and Off the Pitch

Hawthorn Football Club HFC wanted a solution that had the flexibility and potential to grow with their club, that could integrate into and bring together all their management, administration, marketing and sales data as well as their event management and membership information. Following its implementation of the Pivotal solution, HFC...

Tags: Team, CDC Software, Pivotal Corp., Sales Strategy, Sales Force Management, Team Management, Workforce Management, Sales, Management, Human Resources

Case studies