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ZDNet Resources
- Live Webcast: Learn the Secrets of IT Help Desk Productivity and User Perception
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support. Does your IT Help Desk...
- Tags: Webcast, Information Technology, Citrix Systems Inc., IT Help Desk, Help Desk, Strategy, It Operations, Management
- Webcasts 2008-09-24
- Live Webcast: Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...
- Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-05-07
- Live Webcast: Forrester Best Practices: Improving IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. To learn best practices...
- Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., IT Help Desk, Help Desk, Call Centers, Strategy, Digital Media, It Operations, Management, Consumer Electronics, Personal Technology
- Webcasts 2008-01-23
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-01-23
- Learn the Secrets to Improving Help Desk Productivity and User Perception
- The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support. Does your IT Help Desk...
- Tags: Information Technology, Citrix Systems Inc., IT Help Desk, Help Desk, Call Centers, Strategy, It Operations, Management
- Webcasts 2007-02-01
- How to Provide World-Class Help Desk Support in Remote Environments
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a recent Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support. Low help desk satisfaction levels can negatively...
- Tags: Information Technology, Environment, Citrix Systems Inc., IT Help Desk, Help Desk, Call Centers, It Operations
- Webcasts 2005-11-30
Additional Resources
- Hands On: The BlackBerry Storm
- First off, a warning: Be very skeptical of any review you read in the next 24 to 48 hours that proclaims to be the definitive word on the Blackberry Storm. While clearly I have my own early impressions, the Storm is so different than any other smartphone...
- Tags: Touch Screen, Apple iPhone, Phone, Screen, Network, Verizon Communications Inc., Customer, Video, RIM BlackBerry, Plan, Blackberry Storm, E-mail, Handhelds, Keyboards, Online Communications, Hardware, Peripherals, Josh Taylor
- Blog posts 2008-11-19
- Parallels Desktop 4 for Mac or how I lost my socks
- Some demonstrations seem fated to be postponed time and again before the stars align and I'm finally able to sit back and enjoy the show some supplier wants to present. My meeting with the good folks from Parallels seemed to follow this pattern. Since I've known the executives of this...
- Tags: Demonstration, Apple Macintosh, Window, Apple Mac OS X, Desktops, Apple Mac OS, Construction, Microsoft Windows, Desktop Virtualization, Operating Systems, Software, Hardware, Dan Kusnetzky
- Blog posts 2008-11-18
- Obama faces BlackBerry withdrawal
- Despite being a class-A CrackBerry addict, Barack Obama will likely be forced to go cold turkey from email when he takes office, The Times' Jeff Zeleney reports. In addition to concerns about e-mail security, he faces the Presidential Records Act, which puts his correspondence in the official...
- Tags: President, RIM BlackBerry, E-mail, Online Communications, Richard Koman
- Blog posts 2008-11-15
- Phonetopp bringing Web conferences to smartphones
- If you've ever been tied to your desk or scrambled to find a WiFi hotspot just so you can tune into a Web conference, you'll be interested in knowing that Phonetopp, a Silicon Valley startup, is putting the finishing touches on a service that will bring the Webcast experience -...
- Tags: Phone, Sam Diaz, Personal Technology, Consumer Electronics, Internet, Telecom & Utilities, Smart Phones, Web Conferencing, Phonetopp Service, Phonetopp, Smart Phone, Webcast
- Blog posts 2008-11-12
- 10 things to check before you start working on the help desk
- If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.This download is also available...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-11-11
- 10 candidates who could become Obama's CTO
- 10 candidates who could become Obama's CTOHow about John McCain?:-)RE: 10 candidates who could become Obama's CTOPersonally, I think Gates would be the best choice. He is a visionary. Had his vision years ago, managed to podge together ideas and technology from other sources, and create the Windows empire.The only...
- Tags: Government, Vertical industries, PRODUCTIVITY, Strategy, Obama
- Discussion threads 2008-11-10
- SimpleTech SimpleDrive External Hard Drive (750GB, Pininfarina)
- SimpleTech SimpleDrive External Hard Drive (750GB, Pininfarina)SimpleTech SP-U35/750 reviewThe SimpleTech SimpleDrive Desktop 750GB SP-UF35/750 external hard drive is compact and stylish. Designed by famous Ferrari design house, Pininfarina, this slim and sleek external hard drive can fit anywhere on your desk and blend right in. As the manufacturer name implies...
- Tags: SimpleTech Inc., hard drive, external hard drive, Pininfarina
- Discussion threads 2008-11-08
- Can we really go paperless?
- Can we really go paperless?paper is madefrom sapling and cotton for the most part. Complaining about "killing" trees for paper is about like complaining about killing wheat for bread.Paper has the advantage of requiring no power, being foldable, writeable, high-resolution and you can spread it out across your desk giving...
- Tags: PRODUCTIVITY, Document management, Homeworks, computer, printing
- Discussion threads 2008-11-07
- Alienware M17
- With Alienware's recent M17x laptop still relatively fresh, why would the Dell subsidiary launch a new model? The new M17 (minus the "x") system trades Nvidia graphics for ATI (including a multi-GPU CrossFireX option) and also includes optional Intel Quad Core 2 Extreme CPUs. Those new parts drive the price...
- Tags: Processors, Alienware M17, Alienware
- Product reviews 2008-11-06
- Case Study Webcast: How a top California School District Chose its Help Desk
- Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of...
- Tags: Webcast, Information Technology, SchoolDude Inc., Help Desk, Call Centers, Strategy, It Operations, Management
- Webcasts 2008-11-06
- E-Futures International (exe)
- E-Futures International is an easy to use application that handles all of the complexities associated with commodity futures trading and order management, from streaming quotes and charts to full communication with our trade desk. Experience one-click order placement from the DOM, free live streaming quotes and charts, block account allocation,...
- Tags: Cannon Trading, E-Futures International, Microsoft Excel, XML, Microsoft Office, Office Suites, Software, Software/Web Development, Web Development
- Software downloads 2008-11-05
- StretchClock (gadget)
- Lets face it, working at the computer can take its toll. Chronic pain can even put an end to a lucrative career. These stretches are targeted to provide relief from back, neck, shoulder, and wrist pain. The no-sweat exercises are quick about one minute each and they are easy to...
- Tags: Stretch, Health Care, FitClock Productions, Vertical Industries, Benefits, Healthcare, Productivity, Enterprise Software, Software, Human Resources
- Software downloads 2008-11-03
- Specops Remote Admin - Small Business License (exe)
- Specops Remote Admin is a useful tool for any system administrator or help desk professional working in Windows and Active Directory environment. With a simple right click different management tasks such as WOL (Wake-On-Lan), Restart, Remote Desktop, Ping, Gpupdate, WSUS client update, Remote Assistance, shutdown, send message, run executable, read...
- Tags: Administrator, Small Business, Special Operations Software, Specops Remote Admin, Help Desk, Microsoft Windows Active Directory, Call Centers, Microsoft Windows, It Operations, Directory Services, Enterprise Software, Software, Operating Systems
- Software downloads 2008-10-31
- Apple patent application for RF module
- Apple patent application for RF moduleMini cloud computingI was just thinking about cloud computing in a micro-setting. Right now PCs are the all-in one machines. That's what makes them problematic in many ways (at least from my perspective as an independent computer consultant who does a lot of "help desk"...
- Tags: cloud computing, Apple Patent application, Apple Patent, patent application, Apple Inc.
- Discussion threads 2008-10-30
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White Papers and Webcasts
This video provides an overview of Intel's Unit Level Traceability (ULT) system, a technology developed to address the complexities that exist with the introduction of new manufacturing technologies in Assembly/Test in Intel. Video playing time is 4 minutes.
