Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- ITIL® v3: Managing Across the Lifecycle
- View Available Dates and LocationsThis is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business,...
- Tags: Global Knowledge Network Inc., ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- Training 2008-11-01
- ITIL® Service Lifecycle: Service Design
- View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the...
- Tags: Global Knowledge Network Inc., ITIL, Process Improvement, It Services, Quality, E-mail, Business Operations, Online Communications
- Training 2008-11-01
- ITIL® Service Capability: Planning, Protection, and Optimization
- View Available Dates and LocationsIn this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and...
- Tags: Global Knowledge Network Inc., Optimization, Planning, Protection, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-11-01
- IIUC2 - Implementing Cisco IOS Unified Communications Part 2
- View Available Dates and LocationsIn this follow-on course to IIUC, you will focus on the Cisco Unified Communications Manager Express CUCME and Cisco Unity Express CUE architecture, components, features, and functionality. You will learn the advanced features available for CUCME and CUE and cover Cisco Unified CallConnector and Cisco Unified...
- Tags: Global Knowledge Network Inc., Cisco IOS, Raleigh, Schaumburg, Unified Communications, Cisco Systems Inc., Collaboration
- Training 2008-11-01
- ITIL® Service Lifecycle: Continual Service Improvement
- View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement CSI phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage,...
- Tags: Global Knowledge Network Inc., Course, ITIL, Process Improvement, It Services, Quality, E-mail, Business Operations, Online Communications
- Training 2008-11-01
- ITIL® Service Lifecycle: Service Strategy
- View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail...
- Tags: Strategy, Global Knowledge Network Inc., ITIL, Process Improvement, It Services, Quality, E-mail, Business Operations, Online Communications
- Training 2008-11-01
- Management Techniques in a Matrix Organization
- Most organizations operate in a collaborative, cross-functional environment. This on-demand seminar introduces you to the basic concepts and practices of matrix management, including how to negotiate for and with resources, how to influence others, and how to delegate project work.
- Tags: Technique, Global Knowledge Network Inc., On-demand, Cloud Computing, Organizational Structure, Human Resources
- Webcasts 2008-10-23
- Multicast - What Is It?
- When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast. A unicast packet has a single source IP address and a single destination IP address. A multicast packet has a single source IP,...
- Tags: Global Knowledge Network Inc., Multicast, IP, IP Address, Network Technology, Networking
- White papers 2008-10-03
- CTP Prep Course
- Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Available Dates and LocationsIn this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Professional...
- Tags: Global Knowledge Network Inc., Telephony, Network, Convergence Technologies Professional Certification, Networking, Telecom & Utilities, Telecommunications
- Training 2008-09-01
- AXGOC - ACE XML Gateway Operation and Configuration
- Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Available Dates and LocationsIn this comprehensive Cisco Authorized course, you'll discover with the key features of the Cisco ACE XML Gateway, including application security, message-level security, and protocol transformation.What You'll...
- Tags: Global Knowledge Network Inc., Gateway Inc., XML, Cisco Systems Inc., Application Security
- Training 2008-09-01
- Virtualization Overview
- Cost-effective utilization of IT infrastructure is a major challenge confronting CIOs and IT managers today. One way to meet this challenge is through virtualization. This white paper provides an overview of virtualization and discusses its benefits.
- Tags: Global Knowledge Network Inc., Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage
- White papers 2008-08-26
- Negotiating with Authority
- The act of negotiating has several aspects and definitions, including, the "art of the deal", "making the big sale", and "making the right decision", to reference but a few. In this on-demand web seminar, subject matter expert Samuel Brown teaches you how to negotiate with authority - through the best...
- Tags: Global Knowledge Network Inc., On-demand, Cloud Computing, Channel Management, Marketing
- Webcasts 2008-08-25
- The New Microsoft IT Pro Certifications and Exams
- This white paper will discuss the reasons Microsoft certifications are valuable to individuals and organizations. It will also cover the new Microsoft certifications in general, and the MCSA/MCSE Windows Server 2003 to MCTS/MCITP Windows Server 2008 upgrade path, specifically.
- Tags: Global Knowledge Network Inc., Certification, Information Technology, Microsoft Corp., Quality, Training And Certification, Business Operations
- White papers 2008-08-14
- CVOICE v6.0/QOS Mini Camp
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsYou Get: Enhanced content that exceeds standard authorized Cisco content World-class Certified Cisco Systems instructors ...
- Tags: Global Knowledge Network Inc., Dallas, San Jose, Cisco Systems Inc.
- Training 2008-08-01
- OMSTPA - ONS 15454 Multiservice Transport Platform (MSTP) Advanced v8.5
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIn this course, you will get an advanced overview of the features and functions of the Cisco ONS 15454 MSTP and you'll learn to perform many...
- Tags: Global Knowledge Network Inc., Schaumburg, Circuit, Provision, Mesh Networking, Networking
- Training 2008-08-01
- Dealing With Specific Types of Difficult People
- About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low morale, increased conflict, change in group attitude, intimidation, insults, team demoralization, decreased productivity, rising costs, increasing project risks, and/or a tax on resources....
- Tags: Team, Global Knowledge Network Inc., Team Management, Taxes, Recruitment & Selection, Management, Financial Planning, Finance, Human Resources, Workforce Management
- White papers 2008-08-01
- Securing Voice Networks
- Converged voice and data communication can be more secure than traditional PSTN communication with proper planning and design. Voice-related threats include toll fraud, denial of service attacks, impersonation exploits, and eavesdropping. This white paper discusses some voice-related threats and mechanisms available to deal with them, including network infrastructure, endpoints, call...
- Tags: Global Knowledge Network Inc., Network, Voice, Voice Network, Telecommunications
- White papers 2008-07-22
- RS-232: A Key To Understanding Data Communications
- Experts have been predicting the death of the RS-232 interface for decades, and yet it continues to serve us well. It is a highly proven technology that is inexpensive and easy to implement. And it is well-understood and widely accepted in IT and related endeavors. This white paper provides some...
- Tags: RS-232, Global Knowledge Network Inc.
- White papers 2008-07-22
- CISSP Exam Tips
- The CISSP has become a key certification for security professionals. If you're planning to take the CISSP certification exam, this on demand seminar explains certification candidate requirements and outlines the 10 exam domains. You'll also hear about test taking tips and be directed to additional resources to help you study...
- Tags: Global Knowledge Network Inc., CISSP, Quality, Training And Certification, Security, Business Operations
- Webcasts 2008-07-09
- Ethical Hacking and Risk Assessments
- Protecting your business's computer network is one of the most important moves you can make. In this on-demand seminar you'll learn how hackers access networks and what common methods are available to find weak security areas and combat these breaches.
- Tags: Risk Assessment, Global Knowledge Network Inc., On-demand, Cloud Computing, Hacking, Security, Networking
- Webcasts 2008-07-01
White Papers and Webcasts
"Intel® Xeon® processor-based servers are optimized for virtualization and allow IT to load more virtual machines without sacrificing speed. They can also help you save time and money while delivering great performance, flexibility, and headroom for growth.
