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- CRM 2009 Forecast - Part 1 -Sticking My Neck Out
- (8)Mobile CRM will be in increasing demand by sales organizations in particular - and vendors will continue to invest in it, downturn or not (6)There is a divergence of interest between how large enterprises will look at and buy CRM 2.0 Social CRM and how small businesses will do...
- Tags: Application, Customer, CRM, Sage, Atlassian, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-25
- Microsoft Dynamics: solid customer stories, quietly confident
- Last week I attended Microsoft's Convergence conference in Copenhagen. This is where Microsoft's business application customers tip up to hear what's new and get their annual infusion of feel goodness. While there was little by way of hard news other than it putting NAV2009 into general availability, customers seem happy...
- Tags: Microsoft Dynamics, Customer, Microsoft Corp., CRH, Corporate Communications, Retail, Enterprise Software, Marketing, Software, Dennis Howlett
- Blog posts 2008-11-24
- SAP: Pushing against the economy
- SAP's Co-CEO, Leo Apotheker, hosted a panel discussion this past Friday afternoon, exploring reasons to maintain IT investment during difficult economic times. by Michael Krigsman
- Tags: Customer, SAP AG, Leo, Software-as-a-service Threat, Software As A Service (SaaS), Cloud Computing, Roi/Tco, Tools & Techniques, Smb/Sme, Emerging Technologies, Finance, Managerial Accounting, Management, Michael Krigsman
- Blog posts 2008-11-24
- Hands On: The BlackBerry Storm
- First off, a warning: Be very skeptical of any review you read in the next 24 to 48 hours that proclaims to be the definitive word on the Blackberry Storm. While clearly I have my own early impressions, the Storm is so different than any other smartphone...
- Tags: Touch Screen, Apple iPhone, Phone, Screen, Network, Verizon Communications Inc., Customer, Video, RIM BlackBerry, Plan, Blackberry Storm, E-mail, Handhelds, Keyboards, Online Communications, Hardware, Peripherals, Josh Taylor
- Blog posts 2008-11-19
- CRM 2.0 = The Conversation - But First....The Intro
- This is my first post for ZDNET. I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...
- Tags: Strategy, Community, Customer, CRM, CRM 2.0, Social Customer Thing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
- Sprint Nextel lost 1.3 million customers last quarter
- News just came over the Reuters wire that Sprint Nextel, the third-largest mobile service, posted a quarterly net loss of $326 million, or 11 cents a share, in contrast to a profit of $64 million, or 2 cents, in the quarter a year ago. The suspected reason?...
- Tags: Sprint Nextel Corp., Customer, Sprint Communications, Advertising & Promotion, Operational Accounting, Marketing, Finance, Andrew Nusca
- Blog posts 2008-11-07
- CyberSafe: CODA2go's first Force.com customer speaks
- As Dreamforce gets under way, CODA, a UK financial applications provider put me on touch with CyberSafe, its first customer for CODA2go, an order-to-cash process built on the Force.com platform. CyberSafe is a UK SAP certified apps provider specializing in security solutions that sells product globally. It...
- Tags: Salesforce.com Inc., CyberSafe Ltd., Customer, CODA, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2008-11-03
- Agile: Anatomy of a failed project
- Agile development could not overcome fundamental misunderstandings that ultimately led to catastrophic project failure. Here's why. by Michael Krigsman
- Tags: Project Failure, Anatomy, Michael Krigsman, Project, Customer, Failure, Agile, Mitch Lacey, Corporate Communications, Team Management, Marketing, Management
- Blog posts 2008-10-27
- From Chapter Two: The appliance computing culture
- Each major section in BIT ends with a case study - this is the Cutter Mills case from 2001 illustrating the governance issues associated with appliance computing. by Paul Murphy
- Tags: Paul Murphy, Cost, Supply Chain, Application, Marketing, Smart Display, PC, Information Technology, Production, Vendor, Project Manager, IBM AS/400, Product, Customer, Order, ERP, Supplier, Plan, Finance, Failure, Decision, Systems Management, Cutter Mills, Cutter, Changes, Bugtoaster, 4Cost Information, 5Estimates, Actuals, Cost Difference, Microsoft Windows, Operating Systems, Supply Chain Management (SCM), UNIX, Servers, Software, Enterprise Software, Hardware
- Blog posts 2008-10-24
- Time for a SaaS code of conduct
- It may seem unfair that SaaS providers get bad publicity whenever their systems fail - on-premise software is always going down without hitting the headlines. But people expect better from SaaS. The industry needs its own code of conduct. by Phil Wainewright
- Tags: Software-as-a-service, Code Of Conduct, Software As A Service (SaaS), Policies And Procedures, Cloud Computing, Emerging Technologies, Human Resources, Phil Wainewright, Industry, Customer, Outage, E-mail, Manufacturing, Online Communications
- Blog posts 2008-10-17
- Dress Up Rush (exe)
- Is your taste truly faultless? Are you ready to help customers make their choice, decide what suits them better, advise which color or style is the best for every customer? Create your own world of fashion in Dress Up Rush and help a cast of colorful characters find the clothes...
- Tags: Customer, Realore
- Software downloads 2008-10-08
- Forrester fuels the SAP maintenance price hike debate
- The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...
- Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett
- Blog posts 2008-10-07
- Cool Screen Capture (exe)
- Cool Screen Capture is an excellent tool designed to accommodate customers' need. Professional technique and intuitive interface make it suitable for every customer. Customers can capture video or image from DV, TV tuner, and other devices. Cool Screen Capture can set video compression codec, device properties, and cameral properties. Version...
- Tags: Customer, Video, Cool Screen Capture, Corporate Communications, Productivity, Tv & Home Theater, Marketing, Personal Technology
- Software downloads 2008-10-03
- Hosting Firm Improves Performance, Security for Customers With Server Upgrade
- .masterhost provides Web hosting services to customers across Russia. To meet high client expectations, it is committed to implementing the latest advances in technology. By deploying the Windows Server 2008 operating system with Internet Information Services IIS version 7.0, .masterhost has improved site management, performance, and security for customers. And,...
- Tags: Security, Performance, Customer, Server Upgrade, Masterhost, Server Upgrades, Microsoft Windows Server 2008, Performance Management, Web Hosting, Servers, Hardware, Operating Systems, Microsoft Windows, Software, Human Resources, Workforce Management, Internet
- Case studies 2008-10-01
- Enterprise CRM "as in real life"
- Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, that's what CRM does. Having a platform which allows customers to communicate with the providers of...
- Tags: Customer, CRM, HereMe, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Zack Whittaker
- Blog posts 2008-09-24
- An open response to a Jonathan Schwartz blog
- Just recently Sun President and CEO Jonathan Schwartz blogged about his company's new xVM product and its relationship to what some big system operators want. Great, but to put my response to xVM in terms that don't refer to places where the sun don't shine, he's been hanging out with...
- Tags: Data Center, Sun Microsystems Inc., Blog, Jonathan Schwartz, Customer, Wine, xVM OpsCenter, Data Centers, Virtualization, Cloud Computing, Storage Management, Storage, Utility Computing, Hardware, Data Management, Paul Murphy
- Blog posts 2008-09-18
- Microsoft Dynamics Goes for the Mid-market (Again)
- Microsoft's on-again, off-again flirtation with the high-end of the enterprise software market is off – again. The current thinking, the product of the latest massive shift in the leadership team of Dynamics, is that the lower to mid-market is the place to be, and Microsoft plans to be there to...
- Tags: Microsoft Dynamics, Account, Oracle Corp., Customer, SAP AG, Microsoft Corp., Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Sales Strategy, Operational Accounting, Software, Marketing, Sales, Finance, Joshua Greenbaum
- Blog posts 2008-09-16
- What makes Web shoppers click "Buy" or "Bye"?
- There's big money being spent in the Internet marketplace. Last year, more than $175 billion passed through the Internet in the form of airline tickets, insurance premiums, online bill payments and paperback books, among thousands of other items. But for many consumers, at some point in the process, the online...
- Tags: Web, Customer, E-business, Web Technology, E-business/E-Commerce, Internet, Sam Diaz
- Blog posts 2008-09-16
- Countrywide warning: Ex-employee (may have) sold customer, mortgage data
- Countrywide Mortgage has started notifying customers that a rogue employee since dismissed may have sold sensitive personal information to an unidentified third party. The company mailed "urgent security notification" letters to customers this week, warning that the customer information involved included names, addresses, social security numbers, mortgage...
- Tags: FBI, Customer, Countrywide Mortgage, Mortgage Lead, Mortgages, Social Security, Federal Government, Operational Accounting, Finance, Capital Structures, Government, Ryan Naraine
- Blog posts 2008-09-09
- Comcast takes broadband cap plunge; Other carriers likely to follow
- Comcast will implement a 250 GB data monthly cap on customers starting Oct. 1. The move, reported first by DSL Reports, was confirmed by Comcast today Techmeme. On its site, Comcast posted its amended user policy: We've listened to feedback from our customers who asked that...
- Tags: Comcast Corp., Broadband, Customer, Carrier, Broadband Internet, Network Technology, Telecommunications, Networking, Larry Dignan
- Blog posts 2008-08-28

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