customer relationship management (crm) Resources

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Where to next for ERP et al? (part 1, SAP): With a Gartner probability of 0.9, I guarantee that what follows is not how things will turn out. At least not exactly. Paul Greenberg's post casting the enterprise CRM runes for 2009 provides the perfect springboard for something I've been thinking about since the middle of the year. Where the...; Tags: SAP AG, ERP, Leo Apotheker, Paul Greenberg, Paul, Claus Heinrich, Wookey, Sales Strategy, Cloud Computing, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Strategy, Enterprise Software, Sales, Marketing, Software, Management, Dennis Howlett; Blog posts 2008-12-02
CRM 2009 Forecast - Part 1 -Sticking My Neck Out: (8)Mobile CRM will be in increasing demand by sales organizations in particular - and vendors will continue to invest in it, downturn or not (6)There is a divergence of interest between how large enterprises will look at and buy CRM 2.0 Social CRM and how small businesses will do...; Tags: Application, Customer, CRM, Sage, Atlassian, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg; Blog posts 2008-11-25
CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!: Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least.Â So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...; Tags: Social Media, Business, Tool, CRM, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg; Blog posts 2008-11-18
CRM 2.0 = The Conversation - But First....The Intro: This is my first post for ZDNET.Â I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...; Tags: Strategy, Community, Customer, CRM, CRM 2.0, Social Customer Thing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg; Blog posts 2008-11-18
Live Webcast: Using CRM to Drive Sales in a Slowing Economy: Customer Relationship Management, or CRM, is widely acknowledged as one of the most important facets of maintaining and growing a successful business. Even so, many still fail to recognize the concrete value of CRM solutions for higher sales and more effective customer service. However, with the right tools...; Tags: Webcast, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Sales Strategy, Software, Marketing, Sales; Webcasts 2008-11-13

Maybe CRM for Facebook Does Make Sense :): My friend and colleague Jim Shepherd of AMR set me straight this morning about what Salesforce.com is doing with Facebook, and I'm embarrassed to admit I didn't get it right the first time. According to Jim, when it comes to SFDC and Facebook, CRM actually stands for Child Relationship Management....; Tags: Facebook, Feature, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Joshua Greenbaum; Blog posts 2008-11-06
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100): Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management CRM system, which gives users the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. With tools to enhance the company's sales, marketing, and customer service processes - along...; Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Dynamics CRM 4.0, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Webcasts 2008-11-05
Social to CRM to Enterprise: Not So Fast....: Darn, I missed it: Salesforce.com is opening itself up to Facebook. Or is it the other way around? I had received a belated invite to attend SFDC's Dreamforce from Marc Benioff, but too much real work prevented me from attending. So I had to read the press releases and my...; Tags: Facebook, Marc Benioff, LinkedIn, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Joshua Greenbaum; Blog posts 2008-11-04
A tough decision: Grab an iPhone or wait for the Storm?: Verizon Wireless and Research in Motion should be thanking one particular customer service rep for stopping at least one customer - me - from defecting to AT&T and the iPhone this week. I had called in to find out about altering my existing family plan and porting my phone over...; Tags: Apple iPhone, Customer Service, Verizon Communications Inc., AT&T Corp., David, Product Marketing, Customer Relationship Management (CRM), Handhelds, Marketing, Enterprise Software, Software, Hardware, Sam Diaz; Blog posts 2008-10-30
Getting customer service right: All of a sudden, I was getting worried. A couple months ago the customer service for our SIS really hit the "less than stellar" mark. X2, a company that I chose largely because of outstanding customer service, in addition to a great web-based product, was suddenly taking weeks...; Tags: Customer Service, Call-center, X2, Customer Relationship Management (CRM), Product Marketing, Call Centers, Enterprise Software, Software, Marketing, It Operations, Christopher Dawson; Blog posts 2008-10-27
Scenario CRM Sales Opportunites Management (msi): Scenario CRM is a range of business modules to help improve all aspects of your business. Modules range from Marketing tools to win new customers through to Job/Production planning and customer support to help keep the ones you have.; Tags: Module, CRM, TJR Software, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Software downloads 2008-10-24
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND: Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers took advantage of embedded best practices, integration, and analytics − among other features − to leverage greater long-term value from...; Tags: Oracle Corp., Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; White papers 2008-10-23
Sage CRM Enbu Product Suite (exe): The CRM Log Wizard automates the use of the log files in CRM. By uploading each log file, line by line into the CRM system. The CRM Customization Scanner generates a full audit of all configurations and customizations made for any given MME installation Dedupe Wizard removes all duplicate records...; Tags: CRM, CRM Log Wizard, CRM Customization Scanner, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Software downloads 2008-10-21
Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200): Professional service organizations are now using Customer Relationship Management CRM far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how Microsoft CRM makes an ideal platform to build custom applications in a fraction of the time it usually takes to develop a...; Tags: Microsoft Dynamics, Custom Application, Webcast, Professional Services, Microsoft Corp., Microsoft CRM, CRM, Professional Service Organization, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Webcasts 2008-10-21
Business Management Suite (The Naked CRM) (exe): Naked supports CRM is a fully functional customer relationship management or to put another way is the ultimate invoicing and expense system for XP. Naked Supports CRM gives you the capability to easily create and maintain a clear view of customers details from first contact through purchase and post-sales. With...; Tags: Business Management, CRM, Naked Support, Naked Supports CRM, Naked CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Software downloads 2008-10-20
LiveMeeting: Learn How to Make Money With Microsoft CRM!: This webcast will help Microsoft partners to learn about how to sell Microsoft CRM and make money with VAR Rebates. This webcast will also help to explore the opportunity to expand and make even more money by getting certified and access CSA Fees and Big Easy Rebates.; Tags: Webcast, Microsoft Corp., Microsoft CRM, Microsoft Office Live Meeting, CRM, Customer Relationship Management (CRM), Enterprise Software, Retail, Advertising & Promotion, Software, Marketing; Webcasts 2008-10-17
JetBlue unveils high-tech terminal Oct. 22; IT as customer service tool: Joseph Eng, executive vice president of JetBlue's systems and technology, said the company will unveil its high-tech terminal at John F. Kennedy International Airport in New York Oct. 22. The terminal when it launches will be the culmination of one big technology project. JetBlue's terminal at JFK,...; Tags: Customer Service, Information Technology, JetBlue Airways Corp., Tool, Projects, Product Marketing, Customer Relationship Management (CRM), Operational Accounting, Marketing, Enterprise Software, Software, Finance, Larry Dignan; Blog posts 2008-10-15
Social CRM: Interview with Oracle SVP Anthony Lye [podcast]: Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM. by Michael Krigsman; Tags: Oracle Corp., CRM, Web 2.0, Enterprise Software, Advertising & Promotion, Customer Relationship Management (CRM), Podcasts, Internet, Software, Marketing, Michael Krigsman, Podcast, Social CRM, Data Portability; Blog posts 2008-10-14
10 questions about the direction of CRM: An interview with Jon Cline: Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also available as an entry in our 10 Things blog.; Tags: CRM, Jeff Cerny, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Download resources 2008-10-14
Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?: In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented communications. In fact enterprises with 1000 plus employees could be losing more than £6 million a year. ...; Tags: Siemens AG, Contact Center, Enterprise, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2008-10-08