OpenSRS Offers 'Worry-free email'
The demands of today's email users can be daunting—instant mail delivery, gigabytes of storage, the ability to send huge attachments, a webmail client that looks and acts like a desktop email application, full spam and virus protection, and more.
To meet those needs, OpenSRS offers high performance, low-cost email services tailored specifically for the needs of service providers. Our email service provides consistent delivery of email and a competitive webmail application, combined with exceptional reliability.
If you are a provider of Internet services looking for a complete, affordable hosted email solution, take the OpenSRS Email Service for a test drive: just click the button below and fill out the form. We'll send you the login details for your fully-functioning demo account. It may take up to 2 business days to receive your demo account information. If you need immediate assistance please contact our sales department.
An Affordable, Premium Hosted Email Solution
While email is a crucial part of your business, it's also complex and expensive. That's why hundreds of service providers outsource their email to OpenSRS, allowing them to provide a powerful email service without significant up-front investment.
OpenSRS Email Service offers POP, IMAP, WAP and webmail access. Our standard mailbox includes 2GB of storage per mailbox and allows messages up to 25MB in size. For peace of mind, we offer a 99.9% uptime guarantee.
A competitive email service will make your customers more loyal, and improve your chances of selling additional services to them. Our service gives your customers features on par with today's most popular email services:
- Customers can use POP, IMAP, WAP or webmail to access email, and use SMTP to send mail.
- You can offer email interfaces in English, French, Spanish, German, Italian and Brazilian Portuguese.
- Inbound filtering protects your customers from threats, and outbound filtering ensures mail is delivered properly.
- Generous amounts of storage and message size allotments ensure your email service can compete with other popular services.
Lower Your Total Cost of Ownership
Consider the savings an outsourced email service can provide:
- No hardware, software or monitoring is required. You'll never have to rush to a data center to replace a server again, and you don't have to worry about hosting, bandwidth or power charges.
- Get support whenever you need it. Outsourcing your email doesn't mean you're left uninformed. Our technical support team is always available to answer questions and help resolve issues.
- There's no volume commitment. Pay only for what you use on a per-mailbox basis.
Stay in control of your business
Outsourcing your email doesn't mean you should lose control of it. Our email service gives you the tools you need to track daily activities and manage your brand. Use it to:
- Offer a private label service: Change the service's branding to maintain your corporate look and feel.
- Stay informed with reports: View a wide range of usage reports.
- Manage customers: You can manage all aspects of a customer email account, including usage and features.
- Integrate with your business via API: Our API lets you integrate email into your existing business. The API allows automatic creation and management of domains, mailboxes and settings.
- Enable and disable features: You determine how you would like to package your email service.
Provide reliability to your customers
Our email service is built to handle even large-scale deployments, and so is the network that supports it. It's backed by:
- A network operations team: Our team is staffed 24 hours a day, seven days a week, and is backed by experienced network administrators, a full technical support team and stringent escalation plans.
- A full-time mail abuse team: We actively monitor networks for threats, and work to ensure our filters are optimized.
- Migration expertise: We have migrated over one million mailboxes to our email platform.
- State of the art data centers: Our email system is located in data centers featuring full redundancy, backup generators, cooling systems and fire control.
- Stringent security policies: We have strict internal policies on procedures, forensics, investigations and implementation, ensuring customer data is always secure.
OpenSRS Webmail
Our mantra when we designed our webmail user interface was 'fast, simple, elegant.' But that doesn't mean it isn't also powerful. We've built out an interface that satisfies the increasingly demanding webmail user.
OpenSRS Webmail Client Features
- AJAX-enabled, desktop-style interface with 'drag and drop'
- Message preview pane
- Spam management tools including a spam quarantine folder, white and blacklists, and one-button reporting of false positives or false negatives.
- Rich-text message composition with a WYSIWYG editor
- Fully-featured contact manager
- Built in photo slideshows and integrated MP3 audio player
- Multiple language support including English, Spanish, French, Italian, German and Brazilian Portuguese
The interface can be branded with our easy-to-use web-based branding tool, or our Professional Services team can work with you to develop an even more customized look and feel for your webmail experience.
As a white label provider of Internet services, OpenSRS realizes that giving you control of the webmail branding is an important part of your business. We've made sure that to your customers, you are the face of your webmail.
Spam and Virus Filtering
Over the past few years, the threat to email systems in the form of spam, viruses and phishing attacks has increased dramatically. The volume of spam email is immense — as much as 90% of all email, according to some estimates.
Controlling spam and doing it well is something that users have come to expect. We've brought together some of the best names in the business, combined with our own dedicated abuse team, to offer effective anti-spam and anti-virus protection inside OpenSRS Email Service. As you would expect, complete anti-spam and anti-virus filtering is included standard with every mailbox.
Additionally, resellers who wish to continue managing and operating their own email infrastructure can choose to provision users on the OpenSRS Email Service as "filtering only" accounts. This option provides the same high quality anti-spam filtering our fully-hosted mailboxes use, but without the associated storage and access. After filtering, email is directed to the reseller's own email servers for delivery. Users are provided with a web-based spam quarantine where they can review and manage spam, including safe and blocked sender lists.
OpenSRS Dedicated Abuse Team
There's more to dealing with abuse than filtering out spam and viruses. OpenSRS has a dedicated Abuse team that monitors system logs, and abuse-related activity across our services. The Abuse team actively disables offending spammers and phishers based on evidence found in monitoring systems as well as complaints reported to our Support team.
OpenSRS is also involved in industry standards groups like MAAWG (Messaging Anti-Abuse Working Group) to learn what others in the industry are doing to control spam and related abuse and so we can share our own experiences.
Our experience managing millions of domains gives us a leg up when it comes to abuse. We deal with abuse situations everyday and we have experience in understanding and eliminating abuse across our systems.
Email Provisioning and Management
OpenSRS offers two methods to create and maintain email accounts:
- The web-based Mail Administration Center (MAC)
- The automated Account Provisioning Protocol (APP)
Mail Administration Center
The Mail Administration Center (MAC) is a web-based interface for administering OpenSRS hosted email domains.
The MAC gives customers complete control over their domains, workgroups, mailboxes, administrators, and group aliases. If the customer's domain has relatively few mailboxes, the MAC may be the only administration tool that they will need. For larger domains it is a powerful tool for support staff to perform basic maintenance functions, such as password resets.
Account Provisioning Protocol
The Account Provisioning Protocol (APP) is an API protocol that enables real-time automated provisioning of the OpenSRS Email Service via a secure Internet connection. The APP interface automates the creation and management of domains and mailboxes on the OpenSRS Email Service.
Common uses of the APP include: developing custom sign-up pages, or tying into an existing provisioning architecture, where the OpenSRS provisioning database mirrors all provisioning events in real time.
If customers wish to collect demographic data during the webmail sign-up and registration process, they may use the APP to create a custom sign-up page that will interact with OpenSRS databases.
Use of the APP requires custom development. Documentation, including source code examples in Perl, are available. If customers require further programming assistance, OpenSRS Professional Services is available to assist. A detailed developer's guide for the APP is provided.
Email Service Architecture
The OpenSRS Email Service platform is high performance. But what gives it the edge? Three basic premises guided us as we designed and built it.
- Reliability: Going down or losing email is not an option. We used server virtualization technology to build in reliability and ease of maintenance. The service is housed only in Tier IV data centers to ensure the most reliable connection to the Internet possible. We also have extensive, real-time, 24/7 status monitoring both at the data center and in our own Network Operations Centre (NOC).
- Scalability: Our service has to be able to grow. Each data center can scale to tens of millions of mailboxes with all the associated storage and email scanning required.
- Performance: It needs to be fast. OpenSRS Email Service is extremely high performance and built for speed in every way. From multiple gigabit Ethernet connections, to powerful virtualized servers, to the latest in load balancers, it's built to get the job done with speed and efficiency.
Servers & Services
Our email service runs on virtual servers. This allows for ease of management in upgrading the environment's components, and in adding additional capacity. Outages are minimized even in the case of unexpected hardware failures. In the case of planned hardware downtime, the virtual servers can usually be transparently relocated to different physical hardware with no service interruption.
Network
Our email service has access to multiple backbone networks with continuous monitoring.
Pricing
OpenSRS Email Service:
Volume discounts are available.
| Mail Account Type | Pricing per month |
|---|---|
| Each mailbox (includes spam/virus filtering) | $0.50 per mailbox/month |
| Filtering only accounts (includes spam quarantine) | $0.20 per mailbox/month |
| Additional storage in 2GB increments | $0.50 mailbox/month |
| Email Forwarding | $0.02 per email address/month |
OpenSRS Personal Names Service:
| Mail Account Type | Pricing per month |
|---|---|
| Each email address (price includes full OpenSRS Email Service mailbox) | $0.75 per email address/month |