Convergys Corporation releases next generation application Interaction Composer and Intervoice Voice Portal 6.0

Telecomworldwire,  Nov 12, 2008  

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TELECOMWORLDWIRE-12 November 2008-Convergys Corporation releases next generation application Interaction Composer andIntervoice Voice Portal 6.0(C)1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com

Convergys Corporation (NYSE:CVG), a company that provides relationship management, released yesterday (11 November) the Intervoice Voice Portal 6.0 (IVP 6) and introduced Interaction Composer, its next-generation application creation environment.A Interaction Composer develops applications that help callers to perform simultaneously tasks or interrupt tasks with new requests and then resume from the same point. Its application runtime uses the World Wide Web Consortium (W3C) specification for State Chart eXtensible Markup Language (SCXML) and, for enterprises with legacy IVR applications, it allows them to migrate to open-standards applications without the risk and costs associated of technology up gradation. Interaction Composer is an Eclipse-based Integrated Development Environment (IDE) with a drag and drop components and framework that allows both call centre programmers and IT developers to develop voice or multimodal applications. A Clients can create personalised speech solutions with IVP 6, using the Convergys Dynamic Decisioning Solution, a software product that includes both a set of tools and a policy engine. With this release, Convergys introduces a voice portal platform designed to facilitate the development of multimodal applications that enable mobile self-service.

IVP 6 is offered in three solution packages: Voice Portal Express, Voice Portal Enterprise and Voice Portal Enterprise Pro. Convergys Dynamic Decisioning Solution is available as an add-on component to either Enterprise or Enterprise Pro.A Intervoice Voice Portal Enterprise Pro includes Interaction Composer and the Advanced Notification Gateway. Advanced Notification Gateway (ANG), first introduced with IVP 5.0,A is a mechanism for sending SMS, e-mail, fax and initiating outbound voice calls within the IVP framework. A Clients can order IVP 6 starting 1 December 2008. No pricing details were announced.

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